David Graham

Experience

• 

  Kemper Development Co.

  Nov 2005 - Jan 2013

  Dispatchers are responsible for the coordination of all security, maintenance, and customer service efforts. Supervisors are involved with training new dispatchers as well as more advanced support tasks for the whole department. The traffic department of the security team patrols the parking lots for general security purposes but also for customer needs. Parking enforcement is a regular part of the job which includes ticket writing and vehicle impounds.

  • Dispatch Supervisor

    Jul 2009 - Jan 2013

  • Security Officer

    Nov 2005 - Jul 2009
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  Securitas Security Services USA, Inc.

  Jan 2013 - Sept 2017

  The Supervisor is responsible for all written communications generated and distributed by the GSOC and Global Security Communication Center (GSCC). The Supervisor is also responsible for assisting the Operations Center Shift Manager (OCSM) in overseeing all operations within the GSOC. Additionally, the Supervisor supports the Executive Protection Unit by monitoring, coordinating and escalating events that involve Microsoft Executives and VIP visitors. The Communications Supervisor will act Shift Manager in the event the shift manager is unavailable. Show less

  • Operations Center Shift Manager - Microsoft Fusion Center

    May 2016 - Sept 2017

  • Communications Supervisor - Microsoft GSOC

    Dec 2013 - May 2016

  • Security Systems Specialist - Microsoft GSOC

    Sept 2013 - Dec 2013

  • Systems Monitor - Microsoft GSOC

    Jan 2013 - Sept 2013
• 

  PINKERTON | Corporate Risk Management Services

  Sept 2017 - Oct 2021

  Operations Center Team Manager / Tactical Operations Supervisor

  The Operations Center Shift Manager (OCSM) oversees daily operations within the Global Security Operations Center by triaging, escalating and managing responses to all events impacting or threatening Microsoft personnel, property or assets. The position is the first line manager for all personnel on his/her respective shift and is required to actively develop assigned personnel through mentoring, coaching and training.

• 

  Johnson Controls

  Oct 2021 - Mar 2023

  Operations Center Shift Manager - Microsoft VSOC

  The Operations Center Shift Manager (OCSM) oversees daily operations within the Global Security Operations Center by triaging, escalating and managing responses to all events impacting or threatening Microsoft personnel, property or assets. The position is the first line manager for all personnel on his/her respective shift and is required to actively develop assigned personnel through mentoring, coaching and training.

• 

  Surefox North America

  Mar 2023 - Sept 2024

  Area Manager

  Payroll Management: Skillfully consolidate work hours to ensure accurate and timely payroll processing for the security team.Training Development & Program Innovation: Serve as the Training Manager, designing and implementing comprehensive training courses while continuously developing new programs that enhance operational efficiency and effectiveness for a team of approximately 35 security officers.Quality Assurance: Act as a senior management member, overseeing and maintaining high standards of operational quality through rigorous quality assurance processes.Performance Metrics & Dashboard Creation: Innovate and implement new methods for tracking key performance metrics including call offs and staff performance. Develop and maintain user-friendly dashboards, centralizing resources to enhance operational efficiency for the security team.KPI Data Capture: Implement and manage systems for capturing key performance indicators (KPIs), enabling data-driven decision-making and strategic operational adjustments.Efficiency Improvements: Proactively identify and implement improved processes and technologies that enhance efficiency, reduce costs, and save time across all operational aspects.Disciplinary Procedures: Conduct disciplinary reviews and manage resolutions in alignment with organizational standards.Event Coverage Coordination: Manage logistical aspects of event security, including staff scheduling and coverage optimization.Vendor Collaboration: Coordinate with vendors to facilitate onsite visits and ensure secure operations through meticulous planning of security escorts. Show less

• 

  Inter-Con Security

  Sept 2024 - Dec 2024

  Site Supervisor
• 

  Securitas Security Services USA, Inc.

  Jan 2025 - now

  Operations Manager