Dustin Rowley

Experience

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  Autocare Collision Repair

  Mar 2001 - Dec 2010

  Collison tech

  Managed 100 hours of weekly cosmetic and structural repairs. Provided excellent customer service, anticipating customer needs/concerns to ensure service efficiency while upholding quality. Evaluated vehicle schematics to assess and purchase required parts. Operated shop equipment including frame racks, spot welders, MIG welders, and measuring equipment for structural component realignment, refinishing damaged areas to match original finish, and repairing dents. Select Contributions / Accomplishments:• Promoted to Lead Technician and helped design framework for efficiency once moved to new facility Show less

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  ABRA Auto Body & Glass

  Jan 2011 - Nov 2019

  Auto collision tech team lead shop forman

  Supervise team managing cosmetic, mechanical, structural, and non-structural unitized and full-frame vehicle repairs. Manage 200-500 hour per week teams meeting and exceeding insurance matrices, days in shop, little to no supplements, delivery date forecasting, and the highest quality repairs. Consult pre-op team on repair diagnosis, process, estimates, and final invoicing. Train and oversee use of equipment including frame racks, spot welders, MIG welders, measuring equipment, and computer diagnostic tools. Analyze processes, find deficiencies, and create action plans for implementation for continuous improvement. Conduct inventory management, material procurement and purchasing, and supplier contract negotiations.Select Contributions / Accomplishments:• Implemented SQDC (Safety, Quality, Delivery, and Cost) team huddle board and shop-wide visual indicators process for status and completion.• Supervised implementation and team buy-in of precision pre-op, 5’s, and SQDC huddle boards• Helped with interviewing, hiring, and training employeesKey Skills: Strategic Planning, Project Management, Leadership, Communication, Quality Assurance, Budget Management, Safety & Audit, Staffing, Mechanical/Structural/Cosmetic Repairs Show less

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  Caliber Collision

  Nov 2019 - now

  Responsible for coaching center teammates in repairs and estimations resulting in attaining and maintaining Caliber Certification with 3rd party Verifacts. Mentor repair technicians, estimators and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.Use 3rd party Verifacts software to file report regarding accurate completion of repair to OE standardsFollow up with center teammates regarding repairs in-person or through conference callsReview reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verificationRecommend and coordinate necessary training for areas of need based on quality reviewsTrain ICAR courses to support local/regional needsPartner with, build alliances, and perform liaison activities with executive team and field leadershipComplete facility inspections as assigned and submitting reports using Verifacts softwareTake and submitting photos of shop and tools, equipment, materialsRecommend repair or preplacement of tools, equipment, and materials as necessaryRecommend training on tools and equipmentReview reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verificationMaintain a reporting structure that readily monitors performance indicators and Certification eligibilityCreate actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables.Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of center objectives.Optimization of center performance across the company to achieve the best functional, center production and technical value.Measure ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for success. Show less Supervise team managing cosmetic, mechanical, structural, and non-structural unitized and full-frame vehicle repairs. Manage 200-500 hour per week teams meeting and exceeding insurance matrices, days in shop, little to no supplements, delivery date forecasting, and the highest quality repairs. Consult pre-op team on repair diagnosis, process, estimates, and final invoicing. Train and oversee use of equipment including frame racks, spot welders, MIG welders, measuring equipment, and computer diagnostic tools. Analyze processes, find deficiencies, and create action plans for implementation for continuous improvement. Conduct inventory management, material procurement and purchasing, and supplier contract negotiations.Select Contributions / Accomplishments:• Implemented SQDC (Safety, Quality, Delivery, and Cost) team huddle board and shop-wide visual indicators process for status and completion.• Supervised implementation and team buy-in of precision pre-op, 5’s, and SQDC huddle boards• Helped with interviewing, hiring, and training employeesKey Skills: Strategic Planning, Project Management, Leadership, Communication, Quality Assurance, Budget Management, Safety & Audit, Staffing, Mechanical/Structural/Cosmetic Repairs Show less

  • Quality Technical Coach

    Feb 2021 - now

  • Production Manager

    Nov 2020 - Feb 2021

  • Customer Service Advisor

    Aug 2020 - Nov 2020

  • Highly Productive team lead/ Trainer

    Nov 2019 - Aug 2020