Javier Zavala, ARe

Experience

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  Menards

  Jun 2003 - May 2008

  Sales Associate

  Employee of the Month, June 2003Product sales with product knowledge and guest service, with various compliments and written praises.Multi-task by creating marketable product displays, assisting, motivating, & training new team members, and other projects.

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  Katie School of Insurance

  Jan 2006 - May 2008

  Student Assistant to the Director

   Supported demonstrations and created speaker’s material for Insurance Operation course. Participated in launching and maintaining Katie School of Insurance website. Created PowerPoint presentations, Excel spreadsheets and Word documents for Insurance department. Developed the Katie School of Insurance Library by organizing insurance related literature, audio and video media, as well as, creating an Access database to record all available material.

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  Chubb Group of Insurance Companies

  May 2008 - Jul 2010

  Personal Lines Underwriter

   Provided informative assessments for high wealth individuals regarding Chubb’s coverage and service. Maintained a diverse book of business and abided by underwriting guidelines within WI, IL, MI, and IA. Analyzed various risks to provide decisions for overall growth and profitability within the book of business. Presented webcasts to assist agents in developing their knowledge to become better advocates for Chubb. Exercised strong communication skills to effectively deliver both positive and negative decisions to agents. Fostered strong working relationships with agents and brokers. Developed training material for fellow underwriters on products, services, and marketing. Show less

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  Bull & Bear

  Feb 2009 - Jul 2010

  Host/Security
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  Bull & Bear

  Sept 2011 - Sept 2013

   Led up to 23 employees to ensure every visit was positive for our customers. This involved ensuring customer service skills, employees’ attitude, and aesthetics are up to standards. Upheld sales and marketing expectations for staff; negotiated party change requests and table reservations.  Problem-solved unexpected dilemmas with minimal effect on the business organization and revenue.  Monitored and met operational goals including: Sales, Costs, Labor, and R&M.. Interviewed, trained, and scheduled bartenders and servers. Developed and maintained relationships with guests of various backgrounds and interests to consistently meet or exceed expectations and requests. Show less  Assessed potential liability and security risks while retaining profitable customers and parties. Ensured proper fire codes and regulations were upheld by ensuring attendance remained within capacity, exits were clear and accessible, and fire extinguishers were appropriately placed. Scheduled, trained, motivated and communicated to security to ensure safety of customers and team members alike while supporting an overall entertaining atmosphere. Recruited and conducted interviews of potentially new security candidates. Show less

  • Manager

    Jul 2012 - Sept 2013

  • Security Manager

    Sept 2011 - Dec 2012
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  Oak Street Beach Food + Drink

  May 2014 - Sept 2014

  Manager
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  Levy Restaurants

  May 2014 - Oct 2015

  Floor Manager
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  River Roast Chicago

  Sept 2014 - Oct 2015

   Assist in improving closing protocols for all FOH positions and management. Complete effective and efficient beverage inventory bi-monthly to properly monitor beverage costs. Monitor to meet operational goals including: Sales, Costs, Labor, and R&M. Improve development and training materials; including side work sheets, training manuals, product information sheets, floor plan. Advance preparation for all shifts with floor plan assignments, pre-shift notes, necessary employ cuts, menu changes, staff motivation/morale, and more. Create Excel spreadsheets for accurately recording of employees’ sales/gratuities and beverage numbers. Show less

  • Beverage Manager

    Sept 2014 - Oct 2015

  • Floor Manager

    Sept 2014 - Oct 2015
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  SCOR

  Oct 2015 - Apr 2018

  My responsibilities primarily include Operations, Marketing Coordination, and Analytics.-Operationally assisting with workflow, interdepartmental collaboration, creating/updating forms, and coordinating internal events.-Coordinating client marketing events, distributing marketing reports, and maintaining records of department marketing and travel.-Salesforce resident expert & moderator; training and supporting underwriting and claims, maintaining reports, reviewing use for accuracy and efficiency, and local liaison with international headquarters.-Data Analytics with excel for manual records and reporting, desktop & web-based Business Intelligence for template reporting, and updating presentations or documents with data figures. Show less

  • Senior Marketing Analyst

    Apr 2018 - Apr 2018

  • Business Analyst

    Oct 2015 - Apr 2018
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  SCOR

  May 2019 - now

  - Measure data quality within the CRM tool through KPIs monitoring with dashboard development.- Improve data quality by creating protocols, monitoring market updates, and coordinate mass clean-up with local teams &/or IT cooperation.- Fix and improve CRM tool functionalities according to user feedbacks and business process requirements via regular release and product development plans; KYC, Account Plan, MGA Programs, Claims delegation, UW platform interaction, etc.- Advise, guide, collaborate on, & test product development with relevant business teams and developers.- Promote the adoption and consistent usage of the CRM tool among all P&C teams and all geographies as global CRM expert, moderator, & trainer.- Maintain internal CRM resource site, guidance, and documentation.- Support marketing campaign activities and ensure the quality of the data coming in CRM tool through automation.- Build and communicate global reports about CRM usage to management (quality and frequency of use) Show less

  • Property Treaty Underwriter

    Nov 2024 - now

  • CRM Data Manager

    May 2019 - Dec 2024