Petar Salopek

Experience

• 

  Elementary School Veliko Trojstvo

  Nov 2014 - Nov 2015

  Secretary

  Oversaw daily attendance functions for busy 250 students public elementary school. Managed two additional locations, and assisted the Principal with the legal and financial documentation.+ Increased Office’s efficiency by conducting a survey to assess the board, teachers and students need. Used Google forms to create a simple survey and distribute to employees and students via e-mail. Analysed the results and implemented necessary changes. + Pioneered the e-mail correspondence between students and the school. In past, students had to attend Office in person to make enquiries or ask for certain documentation (for example proof of attending the school). + Organised schedule for ordering necessary supplies, documents printing and similar tasks. In past, the tasks were conducted “on demand”, which created delays and unnecessary cost. New system dedicated days for different tasks and departments. + Decreased Office Materials expenses by 5% through renegotiation with supplier. Analysed current expenses, segmented list of competitors, contacted and received offers, talked to supplier and managed to achieve more favourable pricing.+ Reduced time of documentation re-issuing by half, from 14 to 7 days. Conducted analysis of documentation re-issuing process, identified the bottleneck, assessed possible solutions and presented them to the principal. + Improved student experience by introducing consultations for discussing different career paths. Students in Croatia have little access to information about possible high-school routes and what they imply. Facilitating the space to talk about different routes in co-operation with the school’s psychologist, students and parents gained a better understanding.+ Responsible for the recruitment of new staff. End-to-end recruitment process from writing the ad, interviewing and assessing candidates. Show less

• 

  Compass Group Ireland

  Jun 2017 - Sept 2019

  Handpicked as the first Customer Service Assistant to lead the department and manage team of 26. Responsible for overseeing 60 kitchens within the campus, liaising with the Duty Managers across 5 buildings.+ Consistently on target, maintaining ever high 95% quality control rates. Scored ever high 4.4. rating by Google employees. Improved the condition of kitchens, ensuring that everything is in order and maintained according to health and sanitary standards.+ Responsible for interviewing and training new staff. Delivering induction day and necessary training to up to 30 employees at once. + Stepped in as a Deputy Manager in Google Sandyford building. Temporary replacement during the Holiday season, where I was responsible for the team of 6, organizing day to activities and supporting the Office.+ Conducting weekly reports and team meetings. Sitting down with staff to show them reports, offer feedback and help improve when needed. Show less

  • Team Lead Customer Service for Compass Group at Google

    Nov 2018 - Sept 2019

  • Customer Service Assistant for Compass Group at Google

    Jun 2017 - Nov 2018
• 

  Food+ by Compass

  Sept 2019 - now

  • Supervise shifts: Ensure effective scheduling and supervision of shifts for smooth daily operations.• Monitor performance: Regularly check employee performance to meet company standards.• Coordinate departments: Work with other departments and managers to complete projects on time and within budget.• Train new hires: Provide training to new employees on company policies and procedures to prepare them for their roles.• Performance reviews: Perform regular performance reviews to ensure employees meet job standards.• Control costs: Monitor expenses and implement ways to reduce waste and increase efficiency.• Taking care of the company assets: Maintenance, DGUV3, repairment• Responsible for the inspections: Providing all needed documents • Daily operations: Making sure that all targets are completed• Working with other sites together to deliver a better experience Show less Responsible for 6 to 12 customer service employees distributed throughout 22 micro kitchens. Conducting ergonomic assessments, ensuring uncompromising cleanliness of the office space, conducting quality control walkthroughs and troubleshooting, managing office supplies and inventory, responsible for training and onboarding of new hire and organizing internal and external events (including charity events).  Spearheaded structural changes that increased service quality. Decreased workload from 6 to 4 micro kitchens per employee which enabled staff to focus on continuous provision of snacks and drinks, cleanliness of the space and better interaction.  Responsible for stock management and ordering of the goods. Handling orders through IUS software and when necessary corresponding with vendors over phone and e-mail.  Continuously introducing innovations in order to follow global trends and contribute to the environment. Started with initiative to reduce plastics use in the company. Contacted companies to deliver substitutes packed without plastics in bulk to tend the need of 1200 employees. Working as a part of virtual team consisted of Customer Service Managers across Germany in order to exchange ideas and implement positive changes and good case practices for Google offices across Germany.  Participating in the Management meetings across the offices from Germany  Preparing reports, presenting and contributing at EMEA meetings. Cooperating with Finances and Marketing department in order to provide data and assist with preparation of events within the campus. Show less

  • Frontline Manager

    Nov 2021 - now

  • MK manager for Compass Group at Google

    Sept 2019 - now