Islam Guendafa

Experience

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  BET ARCHITECTURE LIA

  Jan 2021 - Dec 2021

  Customer Service Specialist

  As a dedicated Customer Service Specialist at BET ARCHITECTURE LIA, I excelled in providing exceptional support to clients throughout the design and construction process, ensuring their needs were met with efficiency and professionalism. Leveraging my background in civil engineering, I effectively communicated technical information and project progress to clients, fostering positive relationships and exceeding service expectations.1- Served as the primary point of contact for clients, addressing inquiries, concerns, and feedback with empathy and attentiveness.2- Managed a high volume of incoming calls and emails, maintaining a courteous and helpful demeanor to provide timely resolutions and support.3- Coordinated meetings between clients, contractors, and internal teams, facilitating clear communication and alignment on project objectives.4- Implemented proactive communication strategies to keep clients informed of project milestones, updates, and potential challenges, earning trust and loyalty.5- Reviewed technical documentation and project plans, ensuring accuracy and compliance with industry standards to meet client specifications.6- Received positive feedback from clients for exceptional service, contributing to increased client satisfaction and retention rates. Show less

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  SETPLUS

  Feb 2022 - Jan 2023

  Structural Design Engineer

  SETPlus is a multidisciplinary design office in architecture, civil engineering and monitoring with 30 years of existence. i have made plenty structural design :- STRUCTURAL STUDY OF POLICE OFFICE BUILDING- STRUCTURAL DESIGN OF SHOPPING MALL- STRUCTURAL DESIGN OF LIBRARY- STRUCTURAL DESIGN OF AN ADMINISTRATION- STRUCTURAL DESIGN OF 200 HOUSING

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  CENET SETIF

  Jan 2023 - Oct 2023

  Site Engineer

  I'm a site engineer in a project SUPPLY AND COMMISSIONING OF DOMESTIC WASTEWATER BIOLOGICAL TREATMENT STATION IN Gassi Touil Wilaya d'Ouargla, where i'm in charge to assist, guide and supervise the firm in charge of construction.

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  Accenture Poland

  Sept 2024 - now

  Data Analyst

  - Synthesized and analyzed data from multiple sources to provide actionable insights, ensuring accuracy and compliance with client policies.- Maintained a strong focus on quality, efficiency, and process optimization, leveraging tools like Excel and applying a proactive, detail-oriented approach to problem-solving.-Utilize strong communication skills in English and French (C1 level) to present findings and insights clearly to stakeholders.