MANISH ANAND

Experience

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  Vivo India

  Apr 2021 - Apr 2022

  Social Media Manager

  • Handling experience of the official social media handles of vivo and IQOO INDIA including twitter, Facebook, Instagram and YouTube channel.• providing resolutions to clients within the turnaround time with best of the abilities.• Tracked customer shipment requirements to improve client satisfaction while increasing service efficiencies.• Have experience of handling emergency cases which includes phone lost, phone blasted cases with ease.• Great understanding of digital marketing, sound knowledge of Facebook, google ads and content writing with relatable keyword stuffing.Environment: MS Office, MS Excel, CRM, Instagram, Facebook, Twitter, YouTube, SEO, SMO Show less

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  Paytm Payments Bank

  Apr 2022 - now

  Associate

  • Currently managing HDFC Payment Gateway, Standard Chartered Bank (Net banking) and the federal bank (Net banking) which are major banks.• Applying the merchant as per there lob, category and subcategory to the bank and coordinating with them to procure the approved bank codes on daily bases.• Identifying and analysing various risks as per the merchant’s line of business provided by bank and providing banking instruments accordingly.• Coordinating with banks and our Payment Gateway tech team for blanket/transaction failure cases on a regular basis for HDFC, AXIS, ICICI and Bank Of Baroda Payment Gateway. • Onboarding the merchant as per their entity and defined documents check list.• Highlighting the documents discrepancy to the business team.• Ensure that merchant has fulfilled all criteria and once all documents are as per guideline then case is forwarded for risk assessment.• Extensive experience in Setting up processes, systems, policies to manage merchant operations - including but not limited to setting up new merchants on the system, monitoring and managing flow of funds, managing fraud work with the product team and engineers to set up systems and processes, continuously improve operations, launch new features/services Work with vendors/partners - banks, payment processors, biller aggregators, and risk and fraud management partners amongst others.• Working on suspicious alerts raised by system & fraud complaints received from bank.• Preparing report to track the onboarding status on a real time basis.• Managing all kind of clean-up activity like mcc correction, card & Net Banking group codes clean-up to secure & safe the business.• Preparing a report of end-to-end journey status of merchant using various database tools like salesforce, Boss Panel, and onboarding engine.Environment: Salesforce, Boss Panel, MS Office, MS Word, MS Excel, Z-Scaler VPN Show less