Ngoc Trung Doan

Experience

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  JIP-POTRAVINY.CZ

  Jan 2010 - Aug 2013

  Store Manager

  - Managed a staff of employees who stocked shelves and provided service to customers.- Ensured inventory levels of products remained steady.- Dealing and negotiating with vendors. - Handling financial transactions.

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  PACCAR

  Sept 2017 - Jun 2018

  Student Electrical Engineer (Senior Capstone Project)

  Project title: Autonomous Heavy Equipment Inventory Tracking System- Used online resources and available literature to narrow down the solution for the project.- Collaborated with team members, faculty advisor, and liaison engineer to determine the appropriate course of action needed to be taken in order to accomplish the project.- Created a detailed Gantt chart for the project.- Managed the budget of the project.- Assembled an RFID system and wrote code in C to output data obtained by the RFID system.- Created an iOS application using Swift to control the robot over Wi-Fi.- Lead team meetings and created meeting agendas. Show less

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  The Phone Guys

  Jan 2020 - Mar 2020

  Customer Technical Support

  - Acted as the first point of contact for customers who needed assistance with troubleshooting problems related to their smartphones.- Answered questions from customers via phone, email and text messages.- Worked with technicians to solve problems.- Assisted customers with selecting appropriate smartphones and phone plans.- Organized and managed inventory.- Opened and closed stores daily.- Wrote a daily sales report for the management team.

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  Starbucks

  Oct 2020 - Apr 2022

  IT Service Desk Analyst
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  Boeing

  Jan 2023 - now

  • Electronic Technician - Computer numerical control machines

    Sept 2023 - now

  • Aircraft Mechanic - Boeing 737 MAX -9

    Jan 2023 - Sept 2023