Claudia Jacome

Experience

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  GUESS?, Inc.

  Sept 2013 - Sept 2015

  Sales Associate

  • Maintain the sales floor organized for the customers to browse freely • Provide excellent customer service by being exceedingly attentive• Gave our clientele the personal styling experience for every visit which helped us increase customer loyalty • Constantly exceeded my $500-$1000 weekly target sales • Continuously convinced new guests to sign up for our loyalty program.

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  Buffalo Wild Wings

  Mar 2015 - Jun 2018

  Server / Host

  • Collaborating with the kitchen and bar staff for the prompt and correct delivery of orders for our guests.• Help our guest with complaints and questions, take orders, and process returns • Making sure orders are accurate and up to standard• Promoting our Guest Experience Measure or GEM survey for feedback on our performance and products.• Promoting any major sporting event and fundraisers • Selling our food, sauce bottles, and gift cards• Working as a team with all other departments to ensure our guests have a great experience. Show less

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  Buffalo Wild Wings

  Sept 2019 - Apr 2022

  Hospitality Manager

  •Conducted interviews, oversaw the hiring process, and ran staff training for 20+ employees.•Monitored customer service by speaking with guests, reviewing online platforms (Google, Yelp, and Facebook), and answering customer complaints also providing them with a discount voucher.•Analyze financial data to identify areas of improvement for cost savings.•Schedule and oversee staff day-to-day to maximize efficiency and productivity.

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  Delaware North

  Nov 2021 - now

  Concession Bartender

  •Complete inventory by comparing the items to the physical counts of stock and documenting the daily requisition sheet.•Increasing the average order value results in higher profitability for the business.•Prepared and served over 150 drinks in a high-volume environment.•Trained new bartenders on drink preparation, upselling techniques, and inventory duties.

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  State Farm

  Apr 2022 - Jul 2023

  •Developed and put into practice a new method to improve service performance, which resulted in increasing the number of tasks completed daily.•Follow up on customer inquiries, by monitoring all communication platforms, to confirm the customer does not get misdirected.•Reviewed accounts of new and current clientele daily to obtain any missing documentation related to their policy.•Collaborate with other departments with sales and service activities to certify the best possible customer experience throughout the process. Show less

  • Social Media Coordinator

    Jan 2023 - Jul 2023

  • Customer Operation Specialist

    Apr 2022 - Jul 2023
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  US Open

  Aug 2023 - Sept 2024

  Brand Ambassador

  •Working closely with other personnel to engage more fans and establish that they have a positive experience. •Interacting with the general public, attending public events, taking pictures with guests, and promoting the brand on TV to bring recognition to the apparel brand and tennis tournament.•Ensure our brand is consistently displayed and accessible to fans and guests.•Understand the company’s vision, mission, goals, products, and services to represent the US Open’s voice and personality throughout the event. Show less

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  GREEN JEWELRY TRUCKING SERVICE INC

  Sept 2023 - now

  Administrative Assistant

  •Oversee the receiving and filing of invoices from suppliers and customers.•Resolved and prepared written responses for administrative problems and inquiries including correspondence, reports, drafts, memos, and emails.•Assist in the preparation of regularly scheduled reports.•Completing operational requirements by scheduling and assigning administrative projects and expediting work results.