ABHIJIT BISWAS

Experience

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  Accenture

  Jan 2014 - Apr 2017

  Customer Solutions Architect

  1)Installation of Siebel Servers and management of Siebel Servers and Gateway.2)Configuring Siebel security using LDAP/DB authentication.3)Deploying new Builds which included compiling SRF, repository migration, DDL synch, SRF replacement, deploying workflows and SIFs, creating LOVs and deploying BI Publisher reports in Siebel.4)Perform a day-to-day operational support functions within Siebel including client, server, User creations, checking logs, Actuate, and administrative duties such as server and application administration.5)Siebel Communication profile setup for Outbound and Inbound Emails.6)Written batch files to enabled alerting mechanism for disk space issues, Siebel component and task level failures.7)Currently supporting 1000+ users in Production.8)Setting up developer’s machines which includes Generating database template and extract, installing Siebel tools and troubleshooting issues with db initialization.9)Raising and managing MIH calls involving multiple teams on a single platform to resolve critical and high priority issues.10)Managing eight environments including Production.11)Communicating with end users to resolve complex issues and perform day-to-day operational support functions within Siebel.12)Daily interaction with the Network engineers, Windows engineer and DBA\'s.13)Strong knowledge in Siebel command line parameters.14)Written batch files to do reduce some repeated tasks in Siebel Administration.15)Raising and following up SR with Siebel support web in fixing the Siebel Product issues.16)Responsible for Monitoring Incidents support tool (Service Now), identifying tracking issues and resolving.17)Providing detailed analysis for proposing new Change Requests and getting them approved from the client.18)Analyzing log files at Server and Component levels. Debugging and fixing issues.PRODUCTION SUPPORT | APPLICATION SUPPORT | CUSTOMER SUCCESS | SYSTEM SUPPORT | AUTOMATION | SIEBEL CRM Show less

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  Akamai Technologies

  Apr 2017 - now

  A System Support Engineer, with 5years of professional experience in Production Operations administering Siebel, Salesforce, Oracle Data Integrator, Sinequa and Akamai's In-house Enterprise applications.PRODUCTION SUPPORT | APPLICATION SUPPORT | CUSTOMER SUCCESS | SYSTEM SUPPORT | AUTOMATION | SIEBEL CRM

  • System Engineer Senior II

    Apr 2024 - now

  • Senior System Engineer

    Jun 2021 - Apr 2024

  • System Engineer-II

    Apr 2019 - Jun 2021

  • System Engineer

    Apr 2017 - Apr 2019