Juan Luis Campos

Experience

• 

  Palmers Lodge Swiss Cottage

  Oct 2015 - Nov 2017

  This is a Management role at Palmers Lodge Swiss Cottage. As part ofit, a Duty Manager would be in charge of the daily operations tomaximise the client’s well-being - which could turn into reviews thatwould potentially increase Palmers Lodge’s revenue.1. Managed reservations system improvement. We would chaseefficiency, by meeting the different agencies.2. Handled Bar & Stock Procurement, which includes measurementof the efficiency of the service at all levels - as the main KPI.3. Led Hiring Processes for both, Bar and Reception. Show less

  • Duty Manager

    Jul 2016 - Nov 2017

  • Receptionist

    Jan 2016 - Jul 2016

  • Marketing Assistant

    Oct 2015 - Dec 2015
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  McDonald's

  Oct 2015 - Dec 2015

  Crew Member

  First after-university role where I worked as a member of the crew in London while doing my internship. I served clients from all over the world in a new and hectic environment to me. Employee of the month in December 2015 was a good achievement for me after three months.

• 

  Fair Finance

  Nov 2017 - Jul 2018

  Credit Analyst

  This is a Sales/Financial role with Customers from London mainly. Incharge of the Spanish Speaking market, where the role required us to:1. Manage a Porfolio of Customers - B2B - of over £500k, sellingfinantial products to increase the revenue.2. Work amortizations of debt out for our assigned portfolio.3. Negociate re-payment plans for defaulted customers.4. Lead collections for Customers as the final part of the process.

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  Sportradar

  Aug 2018 - now

  A Programme Manager at Sportradar is a customer-facing role -EMEA, UK - that covers various aspects of the software delivery:1. Leads the management of the Customer’s Demands, managingtheir different backlogs for each of the clients and offeringsolutions.2. Manages a team of individuals and their work plans, measuringspeed and quality as the team’s main KPIs.3. Engages with cross-functional teams to elaborate plans -Product, Engineering and Sales mainly - that adjusts to theclient's expectations.4. Creates and documents processes for the team to workefficiently.5. Gives visibility to both, Internal and External stakeholders -managing both plans and risks. Show less An Account Manager is a Customer Facing role in charge of the wellbeing of a number of customers distributed all over the world - UK, USand EMEA. As the main responsibilities:1. Manages the customer expectations at all times. Influence theseby giving realistic dates.2. Upsells the latest software available to have a positive impact onthe client’s revenue.3. Influence the Product Roadmap based on Customer Requests dueto different reasons - economics, functional or strategic.4. Measures the health of the Portfolio the accounts being managed,reporting to the Head of Account Management and the Boarddirectly.5. Reports finantial risks associated with the accounts. Show less

  • Program Manager

    Apr 2020 - now

  • Account Manager

    Aug 2018 - Apr 2020