Diwakar P

Experience

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  JMR Infotech

  Apr 2021 - May 2022

  Associate Software Engineer

  Project: EFGH (Egypt Finance Geramiah Hermes) (e-Commerce Application) – Allows customers to buy products in installments➢Streamlined flow design and improved the module development process, reducing the debugging time➢Increased bill payment matching accuracy in the database➢Resolved payment gateway issues through User Acceptance Testing and Production Support➢Enhanced client satisfaction by delivering error-free modules for review and testing➢Efficiently handled bill payment mismatch cases, reducing client complaintsEnvironment/Technologies: Java, SQL, JDBC, PL/SQL Developer Show less

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  Lumen Technologies

  May 2022 - now

  Information System Engineer

  Project: BVOIP (Business Voice Over Internet Protocol) – Enables U.S. individuals and organizations with seamless Business VoIP telephone numbers for enhanced connectivity and productivity➢I was certified by the company for clearing a python and ML beginner level course.Developed 5 automation (RPA) to avoid five recurring issue using python and SQL that reduced ticket inflow by 47%.➢I have created 2 web utility for the team to actively work on the failed and not completed transactions proactively to bring the order life-cycle and ticket creation down using python,HTML,CSS and JavaScript.➢Received top-rated customer satisfaction scores for swift and efficient problem-solving➢Boosted ticket resolution by sharing recurring issue insights through monthly reports and facilitating knowledge transfer for three new hires➢Utilized PuTTY application to fetch logs, expediting feature assignment (e.g., user settings, voicemail, emergency services) with seamless efficiencyEnvironment/Technologies: SQL, Python, Eclipse, XML, PuTTY, Unix Show less