Laura McGreevy

Laura McGreevy

English Teacher

Followers of Laura McGreevy145 followers
location of Laura McGreevyAthens, Georgia, United States

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  • Timeline

  • About me

    Account Manager at Athens Micro

  • Education

    • University of Colorado Denver

      2000 - 2002
      Master of Curriculum and Pedagogy
    • University of Colorado Boulder

      1991 - 1997
      Bachelor of Arts - BA English
  • Experience

    • Colorado and Georgia Public Schools

      Aug 1997 - May 2010
      English Teacher
    • VitaminGrocer.com

      Jan 2011 - now
      Customer Care Agent

      Apply an unconditionally positive approach to inspire potential customers and re-engage current customers by repairing trust and offering resolution options. Respond to inquiries on products, shipping, billing, and customs procedures from around the world. Maintain a 99.3% customer satisfaction rating.Co-developed customer service employee manual, including email templates for 43 scenarios.Utilize Cisco VPN, Channel Advisor, and XSellco platforms.

    • McGreevy Virtual Court Reporting

      Jan 2011 - Jul 2013
      Court-Reporting Virtual Assistant

      Transcribed court proceedings and depositions. Edited legal documents for accuracy and compliance.

    • Keller Williams Realty, Inc.

      Aug 2013 - Aug 2016
      Real Estate Sales Closing Coordinator and Agent

      Coordinated 453 closings, with over $100M in total sales, utilizing Salesforce and other platforms to streamline accurate data collection and resolve complex municipal issues regarding code violations and liens for bank-owned properties.Represented buyers and sellers, developed marketing strategies, negotiated terms, and managed transactions contract-to-close.

    • Voxpro

      Sept 2016 - Sept 2018

      Develop and deliver training program for all incoming Airbnb sales agents and sales development reps, maintaining a high level of site-wide quality assurance through group and individualized coaching.Voxpro is an award winning provider of Multilingual Customer Experience & Technical Support solutions to giant global brands. Headquartered in Cork, we have offices in Dublin, San Francisco, Folsom, California and Athens, Georgia.We service clients all over the world, 24 X 7, in 15 languages on email, phone & chat.Our success is our people. Their creativity and hunger deliver compassionate, clever and robust solutions. Their talent attracts great clients whose vision engages our people. This is the sustainable and happy life cycle of Voxpro.Voxpro started with 6 people above a pub in Cork city. We are now 1700 strong and growing fast. Though our number has changed, our vision holds fast; To Deliver Beautiful Customer Experience to companies who are changing the world. This vision is powered by human connection and we’re bringing it back to the call centre one contact at a time.We will only get better as we are humbled by all that we have learned and all that is yet to come.Voxpro has big dreams and even bigger personality.Follow us, and be part of our journey. Show less

      • Training and Quality Lead - Airbnb

        Mar 2017 - Sept 2018
      • Outbound Sales Agent - Airbnb

        Sept 2016 - Mar 2017
    • Athens Micro

      Oct 2018 - now
      Account Manager
  • Licenses & Certifications

  • Volunteer Experience

    • Board President

      Issued by East Athens Sea Turtles Swim Team on Jan 2014
      East Athens Sea Turtles Swim TeamAssociated with Laura McGreevy
    • Board Co-President

      Issued by Barnett Shoals Elementary PTO on Aug 2014
      Barnett Shoals Elementary PTOAssociated with Laura McGreevy
    • Annual Fun Run Committee Chair

      Issued by Barnett Shoals Elementary on Aug 2013
      Barnett Shoals ElementaryAssociated with Laura McGreevy
    • Troop Co-Leader

      Issued by Girl Scout Troop 12088 on Aug 2015
      Girl Scout Troop 12088Associated with Laura McGreevy