Laura McGreevy

Experience

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  Colorado and Georgia Public Schools

  Aug 1997 - May 2010

  English Teacher
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  VitaminGrocer.com

  Jan 2011 - now

  Customer Care Agent

  Apply an unconditionally positive approach to inspire potential customers and re-engage current customers by repairing trust and offering resolution options. Respond to inquiries on products, shipping, billing, and customs procedures from around the world. Maintain a 99.3% customer satisfaction rating.Co-developed customer service employee manual, including email templates for 43 scenarios.Utilize Cisco VPN, Channel Advisor, and XSellco platforms.

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  McGreevy Virtual Court Reporting

  Jan 2011 - Jul 2013

  Court-Reporting Virtual Assistant

  Transcribed court proceedings and depositions. Edited legal documents for accuracy and compliance.

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  Keller Williams Realty, Inc.

  Aug 2013 - Aug 2016

  Real Estate Sales Closing Coordinator and Agent

  Coordinated 453 closings, with over $100M in total sales, utilizing Salesforce and other platforms to streamline accurate data collection and resolve complex municipal issues regarding code violations and liens for bank-owned properties.Represented buyers and sellers, developed marketing strategies, negotiated terms, and managed transactions contract-to-close.

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  Voxpro

  Sept 2016 - Sept 2018

  Develop and deliver training program for all incoming Airbnb sales agents and sales development reps, maintaining a high level of site-wide quality assurance through group and individualized coaching.Voxpro is an award winning provider of Multilingual Customer Experience & Technical Support solutions to giant global brands. Headquartered in Cork, we have offices in Dublin, San Francisco, Folsom, California and Athens, Georgia.We service clients all over the world, 24 X 7, in 15 languages on email, phone & chat.Our success is our people. Their creativity and hunger deliver compassionate, clever and robust solutions. Their talent attracts great clients whose vision engages our people. This is the sustainable and happy life cycle of Voxpro.Voxpro started with 6 people above a pub in Cork city. We are now 1700 strong and growing fast. Though our number has changed, our vision holds fast; To Deliver Beautiful Customer Experience to companies who are changing the world. This vision is powered by human connection and we’re bringing it back to the call centre one contact at a time.We will only get better as we are humbled by all that we have learned and all that is yet to come.Voxpro has big dreams and even bigger personality.Follow us, and be part of our journey. Show less

  • Training and Quality Lead - Airbnb

    Mar 2017 - Sept 2018

  • Outbound Sales Agent - Airbnb

    Sept 2016 - Mar 2017
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  Athens Micro

  Oct 2018 - now

  Account Manager