Simone Cappelletti

Experience

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  Conforama

  Dec 2009 - Nov 2010

  After Sales Service Specialist

  • Diagnosing and resolving technical issues on products.• Performing routine and extraordinary maintenance.• Providing remote and on-site technical support.• Training customers on proper product usage.• Managing service requests and warranties.• Collaborating with internal departments to improve products and services.• Preparing technical reports and documenting interventions.

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  Euronics Italia S.p.A.

  May 2011 - Aug 2011

  Retail Sales Associate

  In my role as a Sales Associate, I provided excellent customer service by offering personalized product advice and explaining usage methods. I maintained the display areas, ensuring the correct pricing and organization of products. I also took care of visual merchandising, optimizing the available space and aligning it with the store’s layout.Key Responsibilities: • Provided expert product advice and assisted customers during their purchase process. • Ensured the correct pricing and organization of the displayed merchandise. • Managed visual merchandising, optimizing space in line with the store layout. Show less

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  Leroy Merlin

  Jun 2012 - Oct 2019

  Customer Team Manager

  • Responsible for managing the Customer Relations team, supervising all activities (checkout area, returns, customer orders). • Planning staff coverage, working on shifts predetermined by the department manager. • Welcoming all customers with warmth and empathy, both in-store and across all remote channels (social media, phone, email). • Offering customers suitable services to facilitate their purchasing journey (payment and financing options, tax benefits, loyalty programs, etc.). • Ensuring proper cash handling procedures are followed. • Managing customer order issues and delivery delays. • Handling VAT refund procedures and providing one-on-one customer support. • Two years spent in the Supply Chain, overseeing and directing stock to ensure traceability and reliability; preparing customer orders to meet agreed delivery commitments; collecting reports from the network and suppliers; analyzing and resolving specific cases by interfacing with customers to find effective solutions. • The cross-functional nature of my role made me a key reference point for both the team and the store. I was selected as a national trainer for the “Self-Checkout” project, conducting both theoretical and practical training sessions in over 20 stores. Show less

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  OVS S.p.A.

  Oct 2019 - Jul 2020

  Senior Store Manager

  • Management of the store at both economic and organizational levels. • Analysis and documentation of all key performance indicators (KPIs) to monitor store activities. • Monitoring sales performance and identifying the best strategies to maximize revenue, such as promotions, special offers, and advertising campaigns. • Verification of daily accounting. • Preparation of periodic reports on store performance indicators. • Selection and training of store personnel, management of shifts and vacations. • Support and motivation of sales staff through appropriate policies. • Stock management and replenishment. • Ensuring that the store is always orderly and efficient. • Opening and closing of the store. • Knowledge of internal procedures, IT tools, and software (cash register systems, warehouse management via mobile devices). • Visual merchandising.- Gestione del punto vendita a livello economico e organizzativo.- Lavoro di analisi e documentazione di tutti gli indicatori (KPI) utili a monitorare l'andamento delle attività del negozio.- Monitorare l'andamento delle vendite del negozio, individuando le migliori strategie da mettere in atto per massimizzare le vendite, come promozioni e offerte speciali, campagne pubblicitarie- Verifica della contabilità giornaliera - Produzione report periodici sugli indicatori di rendimento del negozio- Selezionare e formare il personale dello store, gestione dei turni e delle ferie,- Supporto e motivazione del personale di vendita con le politiche opportune- Amministrare le giacenze e riassortire lo stock del punto vendita- Verifica che il negozio sia sempre in ordine e efficiente- Apertura e chiusura del punto di vendita- Conoscenza delle procedure interne, strumenti informatici e software (programma casse, gestione del magazzino tramite mobile Device)- Visual merchandiser Show less

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  Lidl Italia

  Jul 2020 - now

  Senior Sales Manager

  • Definition of the commercial strategy, revenue and productivity planning to ensure the achievement of expected objectives • Verification of the correct implementation of company guidelines to guarantee high commercial standards, stock availability, and merchandise supply • Cost monitoring and definition of action plans for cost containment • Control and analysis of store inventories • Selection, training, and professional development of store personnel • Ensuring compliance with company procedures regarding personnel management, work organization, and legal provisions in force (overtime, shifts, cash handling) • Responsible for compliance with legal provisions related to product commercialization, correct consumer information, and hygienic self-monitoring of stores (HACCP) • Supervisor for compliance with occupational health and safety regulations- Definizione della strategia commerciale,pianificazione di fatturati e produttività per assicurare il raggiungimento degli obiettivi attesi- Verifica della corretta implementazione delle lineeguida aziendali per garantire standard commerciali elevati, approvvigionamento e disponibilità dellamerce- Monitoraggio costi e definizione dei piani di azione per il loro contenimentogestione- Controllo ed analisi degli inventari dei punti vendita- Selezione, formazione e sviluppo professionale del personale di filiale- Garantire il rispetto delle procedure aziendali in termini di gestione del personale, organizzazione del lavoro e delle disposizioni di legge in vigore (straordinari, turni, maneggio contante)- Responsabile dell'osservanza delle disposizioni di legge relative alla commercializzazione dei prodotti, della corretta informazione del consumatore e dell'autocontrollo igienico dei punti vendita (HACCP)- Preposto per il rispetto della normativa di legge in tema di sicurezza sul lavoro Show less