Lettie Yahnke

Experience

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  Walmart

  May 1997 - Nov 2000

  • Participated as a Training Site in Wal-Mart’s Accuracy Program for pharmacists in my district.• Authored and published bi-monthly health newsletter for in-store customers.• Started correspondence program for new customers and customers who transferred prescriptions to competitors.• Participated in community service by sponsoring a needy family of five at Christmas, raising money for a four-year-old patient with leukemia, and distributing a local emergency phone number listing. • Assisted Pharmacy Manager as needed with the operation of the pharmacy. • Started “Patient for Life” program that involved contacting recent customers about health conditions.

  • Pharmacy Manager

    Mar 1999 - Nov 2000

  • Pharmacy Assistant Manager

    May 1998 - Mar 1999

  • Staff Pharmacist

    May 1997 - May 1998
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  CVS Pharmacy

  Nov 2000 - Apr 2002

  Pharmacy Manager

  • Served as the training store for all new pharmacists and graduate interns in my district/region.• Received an award of excellence in utilization of corporate pharmacy computer/workflow system.

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  Sam's Club

  Apr 2002 - Jul 2011

  • Managed markets in Pennsylvania/New York/Eastern Ohio (5/10 – 7/11), North Carolina/West Virginia/Kentucky (2/06 – 5/10), Cincinnati/Indianapolis/Louisville (2/04 – 2/06).• Managed 150 employees in 24 pharmacies with sales of $85 Million. • In 2010, increased profit by 10.6% by reducing expenses, managing budgets and analyzing Profit and Loss statements.• Worked closely with Senior OTC Buyer to maximize sales by ensuring pharmacies have the appropriate merchandise and inventory levels. • Worked with Boards of Pharmacy to successfully open 11 pharmacies in 7 states.• Created a playbook for monthly screening events that is now utilized by all pharmacy and optical departments.• Co-developed a comprehensive and structured twelve week Pharmacy Market Manager training program.• Created a recruiting flyer template that was deployed company-wide. Show less

  • Pharmacy District Manager

    Feb 2004 - Jul 2011

  • Pharmacy Manager

    Apr 2002 - Feb 2004
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  UPMC

  Aug 2011 - May 2014

  Director, Retail Pharmacy Network

  • Planned and organized the operational activities of 9 retail pharmacies to provide excellent patient care while working in compliance with UPMC's corporate policies, and state and federal pharmacy laws.• Supported retail pharmacies by establishing uniform training, third party contracting, financial reporting, inventory management and performance metrics.• Worked directly with UPMC’s CMO, CFO and each pharmacy's management team to create and oversee strategic growth plans.• Provided critical input into the selection, configuration and implementation of pharmacy software system to support retail operations which led to the increased productivity and ultimately a reduction in staff. • Planned and supported the implementation of a mail order interface to support specialty pharmacy operations.• Provided oversight for implementation and compliance for 340b programs and contract pharmacy arrangements.• Created and implemented system-wide policies and procedures.• Designed a new retail pharmacy in UPMC's flagship hospital to support a bedside delivery program. Show less

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  McKesson

  Oct 2014 - Oct 2017

  Senior Account Executive

  • Developed and maintained successful customer relationships at the executive and operational level for 10 outpatient accounts.• Acted as the liaison with Product Management, Sales and vendor partners on issues regarding system defects, enhancement requests, add-on services, etc.• Partnered with customers to develop strategic growth plans to include helping them reduce their overall operational cost by optimizing their use of EnterpriseRx and all McKesson’s products and services.• Primary lead for customer escalations to ensure accepted resolutions through continued follow-up and collaborative communication with internal and external resources.• Project lead for a Cultural Evolution Project to increase employee engagement.• Member of the MPTS Pharmacist Panel.• Served on Clinical Safety Review Board for EnterpriseRx.• Participated on the Clinical Programs Solutions Team which reviews all services, pilots, and vendor programs associated with McKesson’s Clinical Program Solutions offering. Show less

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  Supplylogix LLC

  Nov 2017 - Jan 2024

  Senior Account Manager
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  McKesson

  Feb 2024 - now

  Senior Manager, Retail Support Solutions