Dumitru Cimpoca

Experience

• 

  SC TV Antena 1 Sa, Bucharest

  Nov 2006 - Jul 2008

  Server operator

  - build playlist on playback unit;- count down the amount of time left on each playlist;- perform quality control for commercial and promo spots;- ingest into server based system;- monitor and control transmitter optimum levels.

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  SC Camina Trust Sa (GSP TV), Bucharest

  Jul 2008 - May 2009

  Technical/Broadcast Director

  - Manage the technical control room, including video switchers, audio boards, andcommunication systems (intercoms).- Oversee the distribution of the broadcast signal, ensuring that the video, audio, andgraphics are seamlessly delivered to the audience.Keep track of the show’s timeline to ensure it stays within schedule, making real-timeadjustments if necessary.- Make quick decisions on camera cuts, audio levels, graphics integration, and transitionsduring the live broadcast.- Address any unexpected technical problems that arise during the show, ensuring minimaldisruption.- Ensure recorded material is properly stored and tagged for future use.- Assess the technical aspects of the broadcast (audio quality, video clarity, lighting) andmake notes for future improvements.- Liaise with directors and producers: Collaborate to ensure the technical and creative visionsalign. Show less

• 

  Ericsson

  May 2009 - Oct 2018

  - Manage and coordinate the escalation process.- Coordinate handover activities associated with ongoing critical incidents.- Ensure all required resources (human, facilities, equipment etc) are available, involved and focused in the restoration of service.- Ensure the recovery of service is proceeding in a timely and efficient manner.- Ensure the incident is correctly classified as a critical event as per the customer service level agreements.- Manage and coordinate the communication processes during and after the incident.- Reporting back on processes and other improvement needs- Be all-time aware to have taken on a Management and Leadership function and act all times accordingly.- Ensure all incident details are fully maintained and regular updates are distributed via the agreed communication channels.- Provide input to and coordinate the development of the Major Incident Reports, including initial recommendations to prevent the re-occurrence of a similar incident. Show less monitor and manage 2G/3G network alarm events, service outage, network performance deterioration, customer complaint from alarm panel, constant monitor and analyze network performance consistently;- follow up on all customer trouble ticketing to ensure fault clearance performance parameters are achieved;- perform periodical network backups and health checks to determine network status.;- respond to Network Customer Support Team within agreed SLA time frame;perform periodic content service testing such as loop testing, handset testing, call testing, etc; - create and update/manage trouble tickets for any detected problem;- customer fault report handling, analysis and resolution;- assisting in identifying and developing tools and processes required for the continual improvement of the fault process; Show less

  • Incident Manager

    Aug 2015 - Oct 2018

  • Front Office Operation & Maintenance Engineer

    May 2009 - Aug 2015
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  Allianz Services

  Oct 2018 - now

  Global Operational Lead

  - Represent Ericsson and NOC during management escalation and other high impact incidents, being the most visible role to Upper Management, Service Delivery Manager and the Customer.- Responsible for the effective restoration of service during an Emergency situation.- Act as SPOC for all management related communication.- Responsible for management escalation, major service outages or crisis incidents affecting the business continuity.- Has visibility on all the incidents for all the customers in NOC.- Allocate an Incident Manager from the team to an incident based on the impact and seniority.- Provides recurrent and on-demand reports towards Management and Stakeholders- Responsible for Business Continuity Process and Disaster Recovery Plan.- Build the action plan towards a resolution together with the engineers and Incident Manager on shift, considering different alternatives, discussing pros and cons (“outside the box thinking”).- Review all restoration decisions based on financial and customer impact and communicate using the proper channels.- Responsible and accountable for creating and implementing individual improvement plans, based on shift experience with certain incident managers; provide direct feedback to the Manager, part of the Annual Performance Review- Responsible for cross-training (multi-customer) and competences development during his shift- Create a “task force” during an Emergency, in order to utilize at best the current resources and skills available in NOC, to avoid any financial loss or customer dissatisfaction.- Act as the next level of escalation for incident management related issues/problems during out of office hours. Show less