Tistha Kohli

Tistha Kohli

Followers of Tistha Kohli416 followers
location of Tistha KohliBengaluru, Karnataka, India

Connect with Tistha Kohli to Send Message

Connect

Connect with Tistha Kohli to Send Message

Connect
  • Timeline

  • About me

    Project Manager at IBM

  • Education

    • Sikkim Manipal University - Distance Education

      2017 - 2019
      Master of Business Administration - MBA Finance, General 7.6
    • Mata Gujari Mahila Mahavidyalaya, Marhatal, Jabalpur

      2014 - 2017
      Bachelor of Commerce (Hon’s) - B. Com (Hon’s) Accounting and Management 69%
  • Experience

    • IBM

      Oct 2017 - now

      • Demonstrate active role in identifying, updating, and communicating with Helpdesk, Support Staff, Support Group, Clients & Users on Critical Issues.• Ensure that all Incidents, Requests and Tasks in Level-2 Queues are completed within the SLA.• Responsible to identify the impact and advice necessary actions from Helpdesk perspective whenever critical Change occur. • Work with Service delivery manager and Service availability manager during service interruption on coordinating with the objective of restoring service at the earliest • Monitor & update White Board for any planed or unplanned outages/Change during business or non-business hours. • Identifying and remediating misrouted incidents to the appropriate teams for diligent closure.• Single point of contact for all IBM internal Major Incidents. • Represent the first stage of escalations for Incidents. Show less

      • Project Manager

        Dec 2023 - now
      • Team Lead

        Jan 2022 - Nov 2023
      • Subject Matter Expert - Incident Management

        May 2021 - Dec 2021
      • Incident Coordinator

        Jul 2019 - May 2021
      • Technical Support Associate

        Oct 2017 - Jul 2019
  • Licenses & Certifications

    • Explorations into Mindfulness

      IBM
      Jun 2021
      View certificate certificate
    • IBM Agile Explorer

      IBM
      May 2018
      View certificate certificate
    • ITIL® 4 Foundation Certified

      ITIL Certified
      Oct 2019
    • IBM Quantum Conversations

      IBM
      Sept 2021
      View certificate certificate
    • Finance & Accounting Essentials

      IBM
      Nov 2019
      View certificate certificate
    • Cognitive Practitioner

      IBM
      May 2018
      View certificate certificate
    • IBM Design Thinking Practitioner

      IBM
      View certificate certificate
    • Big Data Foundations - Level 1

      IBM
      Mar 2020
    • IBM Blockchain Essentials

      IBM
      View certificate certificate
    • IBM Virtual Collaborator

      IBM
      Nov 2021
      View certificate certificate
    • IBM Design Thinking Practitioner

      IBM
      Apr 2018
    • Agile Scrum Master

      EXIN
      May 2023
    • IBM Blockchain Essentials V2

      IBM
      Mar 2020
    • Data Science Foundations - Level 1

      IBM
      Mar 2020
    • Foundation of Cloud V1

      Skillsoft
      May 2020