Ian Taylor

Experience

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  Jamba Juice

  Aug 2008 - Feb 2012

  Team Lead

  🤝 Team Management:Successfully managed teams, overseeing daily operations with a focus on efficiency.💼 Store Operations:Handled opening and closing procedures, managed cash handling, and conducted safe counts.💰 Financial Management:Generated revenue reports to monitor and optimize financial performance.🍔 High-Efficiency Environment:Thrived in a fast-paced environment, excelling in food preparation and maintaining high operational efficiency.

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  Canyons School District

  Sept 2011 - May 2013

  Substitute Teacher

  📚 Teaching Excellence:Taught diverse classes of all ages in a dynamic and unpredictable environment.Specialized in mathematics courses, garnering numerous return offers and school-favored substitute listings.🏆 Exceptional Records:Achieved a perfect attendance record and received 0% dissatisfaction reports from teachers.🎓 Professional Development:Acquired insights into curriculum design and training program principles.

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  Fastenal

  May 2013 - Sept 2014

  Machine Operator

  🔍 Quality Control Leadership:Led a team of 15 individuals, providing training in machine use and safety procedures for extensive quality control audits on products.🛠️ Process Optimization:Utilized problem-solving and deductive reasoning to enhance production methods, quality control procedures, labor allocation, and audit methods.Achieved a remarkable 208% increase in productivity and a 12% drop in product failure rates within 6 months.📊 Statistical Tracking:Tracked and analyzed essential statistics for management, contributing to effective auditing processes.🚀 Production Achievements:Managed industrial machinery and forklifts to package fasteners, producing an average of 40,000 kits per week.🤝 Customer-Centric Approach:Ensured company growth through customer service by collaborating with customers to meet their specific needs. Show less

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  Demandware

  Sept 2014 - May 2019

  Quality Assurance Engineer I/II

  🖥️ Expertise in POS Systems Testing:Designing comprehensive test plans, and scenarios, and writing scripts for both UI and backend API testing of POS systems.Conducting functional, regression, user acceptance, and performance testing to ensure robust software quality.👥 Collaborative Teamwork:Leading and working with teams of testers to ensure effective and cohesive testing strategies.Heading QA endeavors for new products, taking charge of automating and maintaining test suites from the earliest stages of development.📝 Effective Documentation and Bug Reporting:Documenting software defects using a bug tracking system and promptly reporting them to software developers.Monitoring bug resolution efforts through regression testing and tracking successes.🛠️ Tool Development for Standardized Testing:Developing tools to improve and standardize test results and bug reporting, enhancing overall testing efficiency.🤝 Agile Collaboration and Customer Focus:Working in an agile environment with a scrum methodology, emphasizing close collaboration with customers to ensure the delivery of the highest quality product.🔧 Tools and Technologies:Proficient in SQL, PostgreSQL, Oracle, XML, Java, Unix, Test Rails, QuickTest Pro, SOAP, PL/SQL.🌐 Skills:Shell Scripting, AWS, Test Automation Frameworks, Software Testing, Scrum, Testing Tools, Black Box Testing, Test Case Creation, Regression Testing, Manual Testing, Test Planning, Jira, Selenium Web Driver, and Quality Assurance Testing. Show less

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  Salesforce

  Sept 2019 - Jun 2023

  Quality Engineering, Senior Member of Technical Staff

  Transitioned to a new role as part of Salesforce's acquisition of Demandware.🔧 Test Automation Expertise:Authored and maintained a robust 90+ test automation suite.Proficient in utilizing Selenium WebDriver for effective browser-based tests.🛠️ Test Management:Created and curated comprehensive test suites, regularly updating test cases to prevent regression.Effectively communicated test execution results to key stakeholders.🧪 Testing Across the Spectrum:Conducted testing at various levels, including user experience, regression, end-to-end, smoke, backend API, database scripts, stress, and performance testing.🔄 Agile Proficiency:Familiar with Agile terminology, tools, and methodologies.Experience working with teams of diverse sizes, ranging from small groups to over a hundred developers, facilitating collaboration, providing support, and managing communication across all groups.🤝 Cross-Functional Collaboration:Collaborated with product managers throughout the Software Development Life Cycle, identifying potential quality hazards and high-risk areas early on.📈 Issue Reporting and Resolution:Prepared detailed issue reports with screenshots, videos, logs, and comprehensive data for development reference.Collaborated closely with local and offshore development and product teams to reach consensus on issue fixes, minimizing communication gaps.🌐 Salesforce Proficiency:Extensive experience using and testing the Salesforce platform.🔍 Defect Analysis and Root Cause Identification:Identified and analyzed defects to determine root causes, ensuring clarity and eliminating ambiguity. Show less

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  Discover Financial Services

  Apr 2024 - now

  Lead User Acceptance Testing Specialist