Kavitha Bhat

Experience

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  Innoviti Technologies

  Jun 2011 - Dec 2012

  Senior Operation Executive

  • Handled the deployment part which is done by field engineers. • Provided the proper training to FSE’s. • Provided accurate technical solutions in an effort to resolve each issue.• Weekly update to clients regarding the deployment and transactions. • Handling Unfit to Fit. • Co-coordinated with field service agency to complete the installation. • Preparing the daily reports/Weekly report/PPT. • Involved in weekly meeting about the improvement and new plans to increase the revenue. • Co-coordinating B/W Banks and Clients for transactions. • Providing daily installation report to company with the next day plan. • Maintaining the daily report.• Handled priority accounts. Show less

• 

  Pine Labs

  Mar 2013 - Oct 2020

  Oversee all phases of software development lifecycle(Development, Deployment, Support and Train) likeprioritizing, scoping, budgeting, project planning and executions.• Organize and facilitate scrum ceremonies like backlog grooming, sprint planning, daily standup, andretrospective at the end of sprint, and to create an environment in which the team is continuously learningfrom past.• Engage with Product Owner, Business stakeholders and delivery team to understand business needs andidentify appropriate solutions.• Monitored and tracked project progress and performance against project plans using JIRA tools, reportingstatus to stakeholders through structured communication.• Monitored team performance through burndown chart and motivate team to meet the end point asplanned.• Implemented and enforced Scrum principles and practices; facilitated continues improvement. Show less Proven track record of achieving and managing a team to exceed targets.• Ability to engage and influence stakeholders.• Excellent leadership qualities.• Maximizing revenue at every opportunity • Sales and business development skills. • Knowledge and experience of payment processes, procedures, and provide effective solutions. • Leading a team and prioritizing and managing resources through others to meet goals. • Developing business relationships through networking. • Can communicate complex technical data and statistics clearly. • Stakeholder, people and relationship management.A dynamic go-getter and quick learner with ability to work under pressure and meet deadlines. • Achievement-oriented track record of professional advancement and increasing responsibility. • Team player with strong ability to achieve quality results within support teams. • Proven communication and presentation skills to effectively communicate information to clients and to all levels within the organization. • Incredible drive, enthusiasm and commitment. • Having a positive ‘can-do’ approach towards change. Show less • Service manager- Key accounts for South and East. • Supported manager in performing management functions such as staffing, training and expanding business plans.• Investigated and resolved customers issues and complaints regarding operational matters – Handled all queries and client feedback in a professional manner• Communicated with the support team and implemented the organization’s operational guidelines, standards and policies• Monitored and managed operational activities – Directed the branch/store/bank operational risks, financial aspects and QA and audit processes.• Documented and prepared reports on management and information systems; presented same internal and to clients on monthly basis.• Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.• Designed and coordinated training programs for employees in order to enhance work efficiency – Conducted training sessions and workshops to improve the workforce and productivity of the firm.• Conducted the training sessions to clients on internal tool usage and our S/W usage. Also, provide the • Created the training document for merchants to troubleshoot the basic issues and self-resolving the issues. • Maintained cordial relations with other staff and assisted them in resolving their issues.• Compiled statistical information for special reports• Distinguished customer service and oral communication skills.• Ability to maintain records and documentation• Analyze and resolve operations and workflow issues. • Provide excellent customer service to build strong relationship.• Assist Operations Manager in improving daily operations to meet productivity goals.• SPOC for disaster management. Show less

  • Operations Manager

    Apr 2018 - Oct 2020

  • Assistant Operations Manager

    Apr 2016 - Mar 2018

  • Senior Operations Executive

    Mar 2013 - Mar 2016
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  Tech Mahindra

  May 2021 - now

  Scrum Master

  - Facilitating scrum ceromnies -Sprint planning, Daily Scrum, Sprint Review and retrospective - Actively participating and provide insight in Future board discussion, Grooming sessions and backlog refinement.- Tracking the inflow of critical defects and make sure to resolve it within SLA by coordinating with cross functional teams. - Working closely with TPM, Dev leads and QA to make sure of no IM events. - Implemented CAPA for defect management which resulted in less inflow of defects by 10%- Drive the Project Transition successfully with all documentation and trainings. - Training and educating the team on following all agile methodologies like all the required fields are filled in Rally and Jira.- Mitigating road blocks for the team by leading them to correct team/spoc. - Encouraging the team to provide insights in improvements/ suggestions to make the project better through Retrospective meetings. Show less