
Jonnie S.
Operation Supervisor

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About me
Business Owner at High Class Bargains
Education

ITT Tech.
-BS Business Management/ CNS
Experience

Cal Pac.
May 2002 - Sept 2004Operation SupervisorSupervised the receiving department for Cal Pack products, managing a team of 50 associates. Organized and prioritized trailer off loading by utilizing yard management systems, vendor coordination, and trailer tracking. Directed product to Reserve and Outbound. Conduct quality checks and audits routinely to maintain a high level of service and achieve maximum customer satisfaction. Communicate extensively to improve productivity at every level.Selected Achievements: • Developed category pack racking system. Improved productivity by 30%. • Improved the quality of shipments by 35%.• Improved the quality of received product by 15%. Show less

Forward Air
Sept 2004 - Oct 2005Equipment Training/OperatorPick merchandise in a fast and efficient manner from various locations within the distribution center. Prepared work station and processed merchandise within various departments by use of computers and RF scanners. Maintained proper work procedures and organization. Trained and developed all new hire associates.Selected Achievements:• Picked 80 cases per hour, 99.8% accuracy rating.• Certified in, cherry picker, sit down fork-lift, and pallet jack.• Received a “Top achiever” award for having the best production for the quarter Show less

Steve & Barry's
Oct 2005 - Oct 2010Operations ManagerManaged a departmental staff of 40 to 70 associates, 2 Supervisors in a 2.5M sq. ft. distribution center which services over 270 stores. Experience with several departments including Picking, Shipping, and Inbound. Monitor associates’ progress on a continual basis, establish goals, and provide appropriate feedback. Provide direction and motivation in order to encourage and foster improved job and personal performance. Develop, prepare, and maintain various production reports; interpret report data and implement appropriate action. Selected Achievements:• Responsible for developing and supervising store audits with a 99.1% accuracy rate.• Increased shipping CPH from 45 to 70 CPH. A 65% improvement.• Improved multiple functions across the shipping department.• Increased fulfillment percentage from 80% to 99.8%. Show less

Thirty One Gifts
Mar 2010 - Apr 2011Operations SupervisorSupervise a departmental staff of 30 to 90 associates in a production environment, oversee and responsible for processing, shipping, and manifesting all outgoing orders, Monitor workflow to meet planned units per hour and cost per unit standards and facilitate the payroll process. Forecasted volume variances and adjusted staffing levels according. Maintained departmental budget and teamed with other departments to resolve customer related issues. Set performance standards and conducted the progression of all associates on a continual basis with 30, 60, 90, and yearly evaluations of staff.Selected Achievements:• Part of a team responsible for the startup of the Easton DC from ground zero. Constructed the layout, workflow, and managed labor cost and hours.• Increased shipping CPH from 600 units to 1500 units out• Helped develop and write all SOP's the company relies on for training and development of new hire associates in all departments and accountability of current employees• Improved proficiency and production by developing new processes that are used across the DC• Helped IT develop the shipping report application to help identify any issues and track all employees productivity Show less

Pinnacle Printing
Jul 2012 - Sept 2013Director of SalesPINNACLE PRINTING Grove City, OhioExperienced and highly accomplished Director of Sales with knowledge of all sales processes, demonstrating solid analytical and team management skills. Proven track-record of generating new business through strategic negotiation while cultivating new relationships with key decision makers. Develops new accounts through effective cold-calling and networking initiatives, leading to sales quota achievements. Strategic Consulting, including business plan & sales strategy development in the field of screen printing and embroidering.Selected Achievements:• Was able to increase profit sales by 30% within first month of employment, through my networking and negotiation skills • Renegotiated current contracts and increased profits by 10%• Created a database log for all current clients and potential clients Show less

MJR Sales
Nov 2012 - Aug 2021Warehouse/ Operations ManagerManage and verify all incoming and outgoing FTL/LTL’s, coordinate cycle counts and quarterly physical counts of inventory, establish goals across the DC from Inbound to Outbound, including inventory, Manage labor hours and cost, by effective planning and execution. Monitor the progression of all operation employees, including supervisors.Selected Achievements:• Instituted highly effective employee safety and training programs, resulting in a company record of no time lost injuries• Created a training manual for supervisors and new employees• Developed and implemented production standards for all inbound, outbound, and inventory departments; resulting in a decrease of total cost per unit.• Saved the company over 20,000 dollars annually by utilizing my negation skills and contacts in the trucking industry Show less

The Releaf Center
Aug 2019 - Apr 2023Senior Manager Customer Operations/Owner
Licenses & Certifications
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Career Wellness Nano Tips with Shadé Zahrai
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Excel PivotTable Quick Tips
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Optimize Your iPhone for Focus, Productivity, and Well-Being
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Managing Your Time
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Building Your Team
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Developing Your Emotional Intelligence (2017)
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How to Master Your Executive Presence
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The Five Conversations That Deliver Accountability and Performance
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Having Difficult Conversations: A Guide for Managers
LinkedInMay 2023
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