Spandana Konda

Experience

• 

  GE Capital

  Sept 2002 - Mar 2003

  Process Ass

  • Collection of the pending credit card payments• Assisting the customers and answering to their queries• Intimating the customers about the schemes

• 

  Apollo Health Street Ltd.

  Aug 2005 - Jan 2008

  Maintain positive, trusted, confidential working relationships with all employees of the company.Identify employee issues/grievances and take appropriate actions to address and resolve them.Facilitate reward and recognition processProvide assistance on company policies and procedures. Conduct training sessions on new policies/procedures.Lead Communication forums like Skip / Pulse / One-o-One /Direct Report meets etc. Conduct Exit, Stay interviews and take necessary action in coordination with concerned processes and suggest measures to reduce attrition.Handle Induction (HR policies) & coordinate for other presentations. Reinforce function role very specifically and prepare the mindsets of employees on the expectation levels.Coordinate Town Hall meetings and organize R & R events.Work with Operations in training needs identification. Work with training function to facilitate and increase participation on training programsPartner with assigned process heads and other HR functions and ensure employee satisfaction levels are high at all times. Conduct Bi Annual Esat Surveys, do analysis and share the data with ManagementProvide advice, assistance, and follow-up on company policies, procedures, and documentation. Help resolve any specific policy related and procedural problems/inquires. Conduct training sessions on New Policies/ProceduresWork closely with Recruitment function for communicating various Employee referral schemes to motivate employees to refer suitable candidates.Encourage employees to move up the ladder by communicating opportunities through IJPs. Communicate opportunities and events to employees.Facilitate PMS, schedule performance reviews and ensure smooth process Analyze results from the performance reviews to understand the bench strength.Work closely with C & B function - Coordinate, help and resolve issues, lead communication and ensure employee is informedInitiate Programs to drive Social Responsibility Show less Maintain positive, trusted, confidential working relationships with all employees of the company.Identify employee issues/grievances and take appropriate actions to address and resolve them.Facilitate reward and recognition processProvide assistance on company policies and procedures. Conduct training sessions on new policies/procedures.Lead Communication forums like Skip / Pulse / One-o-One /Direct Report meets etc. Conduct Exit, Stay interviews and take necessary action in coordination with concerned processes and suggest measures to reduce attrition.Handle Induction (HR policies) & coordinate for other presentations. Reinforce function role very specifically and prepare the mindsets of employees on the expectation levels.Coordinate Town Hall meetings and organize R & R events.Work with Operations in training needs identification. Work with training function to facilitate and increase participation on training programsPartner with assigned process heads and other HR functions and ensure employee satisfaction levels are high at all times. Conduct Bi Annual Esat Surveys, do analysis and share the data with ManagementProvide advice, assistance, and follow-up on company policies, procedures, and documentation. Help resolve any specific policy related and procedural problems/inquires. Conduct training sessions on New Policies/ProceduresWork closely with Recruitment function for communicating various Employee referral schemes to motivate employees to refer suitable candidates.Encourage employees to move up the ladder by communicating opportunities through IJPs. Communicate opportunities and events to employees.Facilitate PMS, schedule performance reviews and ensure smooth process Analyze results from the performance reviews to understand the bench strength.Work closely with C & B function - Coordinate, help and resolve issues, lead communication and ensure employee is informedInitiate Programs to drive Social Responsibility Show less

  • Employee Relations Manager

    Aug 2005 - Jan 2008

  • Employee Relations Manager

    Aug 2005 - Jan 2008
• 

  Cigna TTK Health Insurance Company Limited

  Mar 2008 - May 2009

  The Cigna Health Insurance, Inc. is an insurance provider that supports solutions that enhance access to quality health-related services. The requirement was to integrate and upgrade the claims processing system. I worked as a Business analyst to gather the requirements for already existing (Cobra) and new insurance products (Indemnity Card) from the business users as to see if they have any impact on the current claims processing systemResponsibilities:Analysed and designed documents for application maintenance and development.Expertise in Medicaid Provider enrolment/relations, Claims processing, and Eligibility determination.Enhanced, Managed, Analysed, and Defined process based Business Requirements and stakeholder needsConducted individual and group (JAD) sessions with business stakeholders and technical unitsAddressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.Worked on realisations as to realise the series of sequence diagrams also called as interaction diagrams to see how the process works.Managed scope changes, performed estimates, incorporated change requests, identified process improvements and facilitated successful delivery of work.Created Use Case Realisations utilising Sequence diagrams to depict behaviour of numerous processes in Rational Rose using UML.Used Rational Clear Case, Configuration Management tool, to maintain different builds of the application with descriptions about all changes and versions.Involved in Use Case Re-factoring teams in the department for the overall quality development of requirements gathering, tracing and tracking.Involved in processing Institutional and Professional claims via DIAMOND.Involved in all stages of testing process–Development of Test Plans, Test procedures and Test cases based upon requirements for Functional, Regression, Integration and User Acceptance Testing. Developed Test Plan, Test Cases and Test Scripts in Quality center. Show less The Cigna Health Insurance, Inc. is an insurance provider that supports solutions that enhance access to quality health-related services. The requirement was to integrate and upgrade the claims processing system. I worked as a Business analyst to gather the requirements for already existing (Cobra) and new insurance products (Indemnity Card) from the business users as to see if they have any impact on the current claims processing systemResponsibilities:Analysed and designed documents for application maintenance and development.Expertise in Medicaid Provider enrolment/relations, Claims processing, and Eligibility determination.Enhanced, Managed, Analysed, and Defined process based Business Requirements and stakeholder needsConducted individual and group (JAD) sessions with business stakeholders and technical unitsAddressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.Worked on realisations as to realise the series of sequence diagrams also called as interaction diagrams to see how the process works.Managed scope changes, performed estimates, incorporated change requests, identified process improvements and facilitated successful delivery of work.Created Use Case Realisations utilising Sequence diagrams to depict behaviour of numerous processes in Rational Rose using UML.Used Rational Clear Case, Configuration Management tool, to maintain different builds of the application with descriptions about all changes and versions.Involved in Use Case Re-factoring teams in the department for the overall quality development of requirements gathering, tracing and tracking.Involved in processing Institutional and Professional claims via DIAMOND.Involved in all stages of testing process–Development of Test Plans, Test procedures and Test cases based upon requirements for Functional, Regression, Integration and User Acceptance Testing. Developed Test Plan, Test Cases and Test Scripts in Quality center. Show less

  • Business Analyst

    Mar 2008 - May 2009

  • Business Analyst

    Mar 2008 - May 2009
• 

  Bank of America

  Jun 2009 - May 2011

  Project was about Automating Mortgage underwriting Process beginning with the customer initiation to the deal fulfilment. The system performs all the business functions of the Underwriting process such as the borrower identification, Collateral, Facility, Risk evaluation, Credit, Income, and by extracting credit data from external agencies. Responsibilities:Performed all aspects of end-to-end process, analytics, reporting and communication for assigned consumer credit portfolios, income categories and LOB segments. Analysed the projected trends in assigned credit portfolios and income categories as well as of the income statements and balance sheets of assigned LOB segments. Partner with LOB, Finance, Balance Sheet Management, and Risk partners to gather information for analytical process. Facilitated JAD sessions and crystallised the business requirements and determined needs of the system.Involved in creating specifications and documentation for the system.Acted as primary liaison for business units to analyse business and user needs, documenting. requirements, and revising existing system logic difficulties as necessary.Responsible for creating Crosswalks, Business Process Rules and Mapping Documents.Created the strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing in Software Development Life Cycle (SDLC).Assisted in creating Test Plan, Test Cases and Test Specification Document for the application under test (AUT) in Quality centre.Analysed business requirements and prepared User Interface Documents and Use Case Document. Show less Project was about Automating Mortgage underwriting Process beginning with the customer initiation to the deal fulfilment. The system performs all the business functions of the Underwriting process such as the borrower identification, Collateral, Facility, Risk evaluation, Credit, Income, and by extracting credit data from external agencies. Responsibilities:Performed all aspects of end-to-end process, analytics, reporting and communication for assigned consumer credit portfolios, income categories and LOB segments. Analysed the projected trends in assigned credit portfolios and income categories as well as of the income statements and balance sheets of assigned LOB segments. Partner with LOB, Finance, Balance Sheet Management, and Risk partners to gather information for analytical process. Facilitated JAD sessions and crystallised the business requirements and determined needs of the system.Involved in creating specifications and documentation for the system.Acted as primary liaison for business units to analyse business and user needs, documenting. requirements, and revising existing system logic difficulties as necessary.Responsible for creating Crosswalks, Business Process Rules and Mapping Documents.Created the strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing in Software Development Life Cycle (SDLC).Assisted in creating Test Plan, Test Cases and Test Specification Document for the application under test (AUT) in Quality centre.Analysed business requirements and prepared User Interface Documents and Use Case Document. Show less

  • Business Analyst

    Jun 2009 - May 2011

  • Business Analyst

    Jun 2009 - May 2011
• 

  Raza Communications

  Jun 2011 - Dec 2013

  Project Manager

  Supervising Day to Day Operations. Scheduling the day to day responsibilities to team members Involvement in sales planning and preparation of sales strategy documents Involvement in Process mapping Prepared FRD and Project Specifications Communicating with Customer regularly Involvement in project life cycle Used AGILE methodology to perform the project.Involvement in Report generation and analysisUsed various elicitation techniques to gain thorough process knowledgePrepared several wireframes to depict the changed intended by comparing and contrasting the existing and the desired sites.Prepared SRS and BRD documents through the process and Use Case diagrams for process workflowsWorked with the designers, and coordinated between the designers and the SE's to develop the desired layout...also was involved in design related decision by closely working with my business owner.Converted user requirements into business requirements and technical specifications so that designers and developers can understand the business processWorked on strict timelines by conducting daily, weekly and other periodical meetings. Worked with the SE 's very closely on deliverables by priority. Involved in Functional and non-functional documents preparation for the project.Worked through the deployment process by checking the feasibility aspects.Coordinated between the SE's, testing team, SME’s and the business owners during the post launch support phase in dealing with the real time issues which were not anticipated and projected by the business specialists earlier. User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis.Involved in various modules like Admin, Agent, Retailer modules from requirement gathering to analysis Coordinating with other support functions for non functional requirement gathering Show less

• 

  Manulife Asset Management Investments Inc.

  Jan 2014 - May 2015

  The scope of the project was to build enterprise reporting system to support multiple business areas including Asset management, Portfolio management and Risk management. Responsibilities:• Conducted individual and group (JAD) sessions with business stakeholders and technical units for gathering Business Functions during the elicitation stage• Collects data for and assists with writing & executing user acceptance test plans to validate all user functionality of applications. • Performed functions as a liaison between a business unit and the Systems applications/development and Programming areas.• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements • Assisted in building the business analysis process model. • Provided strategic support in development of detailed project plans, work assignments, target dates etc. • Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes. • Research operational procedures and methods and recommended procedures for improvement – with an emphasis on automation and efficiency.• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing and Requirements Testing. • Played a major role in developing the user manual. Show less The scope of the project was to build enterprise reporting system to support multiple business areas including Asset management, Portfolio management and Risk management. Responsibilities:• Conducted individual and group (JAD) sessions with business stakeholders and technical units for gathering Business Functions during the elicitation stage• Collects data for and assists with writing & executing user acceptance test plans to validate all user functionality of applications. • Performed functions as a liaison between a business unit and the Systems applications/development and Programming areas.• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements • Assisted in building the business analysis process model. • Provided strategic support in development of detailed project plans, work assignments, target dates etc. • Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes. • Research operational procedures and methods and recommended procedures for improvement – with an emphasis on automation and efficiency.• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing and Requirements Testing. • Played a major role in developing the user manual. Show less

  • Senior Business Analyst

    Jan 2014 - May 2015

  • Senior Business Analyst

    Jan 2014 - May 2015
• 

  Ceridian

  Jul 2015 - May 2022

  Developed solutions (what) to problems and provided justification (why) for why we should invest money and resources. Communicated value of new features to stakeholders and customers. Collaborated with Product Owners, BA's and other Product Managers to accomplish the objectives. Built the performance management and succession planning modules for ‘Dayforce’ application. Responsibilities Included( but are not limited to ) the following. Gather, manage, and prioritize the product backlog. Be a subject matter expert. Worked closely with engineering to ensure the right customer problem is solved in the right manner. Mentor business analysts in preparing them for a fast-paced agile development process. Excelled in handling escalations by being the first point of contact for all internal teams. Contributed ideas in defining a product differentiation strategy. Executed the product vision and roadmap by defining the scope. Work with a cross-functional team in planning a product release independently. Ensured the Org readiness activities are all completed prior to the release. Work closely with members of the Product Management and Development teams to translate market requirements into solutions and system designs that align with product strategy. Partner with the Hosting, Support and Compliance teams as well as with clients and the other development teams to understand their needs and use that input to help shape the product. Assess risks and impacts on the existing system as new functions are added and identify potential technical problems or design flaws. Ensure that issues and action items are identified, tracked, reported on, and resolved in a timely manner. Support user acceptance testing processes to ensure that product requirements are fully satisfied. Create and deliver presentations to various internal/external users with varying levels of product knowledge. Exhibit innovation in the development of new and improved methods or approaches to problems. Show less Built the performance management and succession planning modules for ‘Dayforce’ application. Responsibilities Include but are not limited to the following. Gather, manage, and prioritise the product backlog. Be a subject matter expert. Engage with customers on a continuous basis, demo functionality and gather feedback to enhance the product. Work closely with engineering to ensure the right customer problem is solved in the right manner. Gain technical product knowledge and domain expertise through research and competitive intelligence updates. Mentor business analysts in preparing them for a fast-paced agile development process. Excelled in handling escalations by being the first point of contact for all internal teams. Contributed ideas in defining a product differentiation strategy. Executed the product vision and roadmap by defining the scope. Work with a cross-functional team in planning a product release independently. Ensured the Org readiness activities are all completed prior to the release. Work closely with members of the Product Management and Development teams to translate market requirements into solutions and system designs that align with product strategy. Partner with the Hosting, Support and Compliance teams as well as with clients and the other development teams to understand their needs and use that input to help shape the product. Assess risks and impacts on the existing system as new functions are added and identify potential technical problems or design flaws. Ensure that issues and action items are identified, tracked, reported on, and resolved in a timely manner. Support user acceptance testing processes to ensure that product requirements are fully satisfied. Create and deliver presentations to various internal/external users with varying levels of product knowledge. Exhibit innovation in the development of new and improved methods or approaches to problems. Show less

  • Product Manager

    Oct 2021 - May 2022

  • Manager Product Owner

    Jul 2015 - Oct 2021
• 

  Oracle

  Jun 2022 - now

  Principal Product Manager

  Deeply understand the needs of current and target customers through quantitative and qualitative customer research. Passionately represent the voice of our diverse customers to internal teams.Conduct market and competitive research as needed.Research and analyze regulatory changes to ensure product offering and compliance reports are up to date.Collaborate with stakeholders to ensure the team’s feature backlog, designs and implementation is aligned with product roadmaps and strategy.Define business requirements and use cases based on customer input, research and product strategy.Clearly define and prioritize high-level business requirements, as well as detailed user stories.Prioritize features and investments to get the maximum customer benefit and drive continuing growth of the product.Work with the development team, through agile methodologies, to deliver quality software and resolve customer defects in a timely manner.Ensure releases are planned, documented and provide enablement to sales, services and support on the customer value and functionality of new enhancements. Show less