Aakash Rawat

Experience

• 

  Domino's

  Jan 2015 - Jan 2019

  Guest Delight Manager (Restaurant Manager)

  • Recruited and trained new and current employees on proper customer service guidelines• Trained and motivated staff to meet or exceed each customer’s expectations in all aspects of servicedelivery• Responded efficiently and accurately to restaurant customer complaints• Managed restaurants image by properly meeting in-store branding guidelines• Created detailed reports on weekly, monthly and annual revenues and expenses• Led sales growth and transaction count growth by focusing on total guest satisfaction and retainingold customers as loyal customers• Controlled labor, waste, cash and yields while managing shifts and the costs of day-to-day shifts• Achieved ever highest top line and bottom line (EBIDTA) growth during the period• Ensured total customer satisfaction on each customer’s visit by meeting or exceeding the customer ‘sexpectations of quality, service, cleanliness & value• Delivered excellent quality and ensured that the restaurant looked attractive, clean, well- maintainedand properly equipped• Provided safe and welcoming environment for all guests and employees Show less

• 

  Taco Bell

  Jan 2019 - Jan 2020

  Restaurant General Manager

  • Monitored sales revenue, profit and cost on a regular basis to achieve revenue & profit targets• Controlled operational costs and identify measures to cut waste• Recruited, trained and coached new and current staff on proper customer service practices as percompany standards• Negotiated with suppliers for food & beverages and with clients for organizing special events inrestaurant• Resolved customer complaints and issues pro-actively for service recovery to create maximum loyaltyand customer satisfaction Show less

• 

  KFC

  Nov 2020 - Jun 2021

  Restaurant General Manager

  • Planned and managed the daily operations of the restaurant to maximize revenue, increase customer counts & meet customer service levels• Ensured compliance with company standards in all areas of operation• Ensured strict health and safety regulations were followed and compliance with local laws and companystandards• Monitored sales revenue, profit and cost on a regular basis to achieve revenue & profit targets• Controlled operational costs and identify measures to cut waste• Recruited, trained and coached new and current staff on proper customer service practices as percompany standards• Negotiated with suppliers for food & beverages and with clients for organizing special events inrestaurant• Resolved customer complaints and issues pro-actively for service recovery to create maximum loyaltyand customer satisfaction Show less

• 

  Tim Hortons UK & Ireland Ltd.

  Jun 2021 - now

  • Customer focused in all areas of the restaurant operations, including addressing customer issues in a timely and professional manner• Having the ability to analyse the store’s Key Performance Indicators on a daily basis including sales, food, labour and wastage cost, daily transactions, speed of service, SMG and Product management system compliance• Maintaining operational standards within the restaurant, such as food quality, food hygienestandards, customer experience, speed of service and hospitality, restaurant cleanliness, and therestaurant teams presentation, and grooming standards• Creating a positive teamworking environment to ensure that all employees are treated with dignityand respect and are free from discrimination• Having full understanding of Store Audit – Restaurant Excellence Visit (REV)• Responsible for implementing the Company’s Recruitment, Training Strategy and ensuring all teamhave completed their E-learning path on the company platform, and are able to demonstrate their learning Show less

  • Area Manager

    Jun 2022 - now

  • Restaurant Manager

    Jun 2021 - Jun 2022