Luis Manzano

164 followers

El Salvador

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Timeline
About me
Director of Operations and Customer Service | Digital Growth & Transformation | General Manager | Business Consultant | Business Unit Manager | Coach |
Education
- Universidad Centroamericana 'José Simeón Cañas'
  2005 - 2010
  Ingeniería Industrial Engineering
- IEBS Business School
  2023 -
  Maestria en negocios digitales-transformación digital Negocios Digitales
- Universidad Francisco de Vitoria
  2013 - 2016
  Maestría Business Administration, Management and Operations Especialidad en Estrategia Financiera
Experience
- Pollo Campero
  Jun 2010 - Nov 2021
  - Business Unit Manager(Delivery)
    Aug 2016 - Nov 2021
  - District Operations Manager
    Nov 2012 - Aug 2016
  - Operative Projects Analyst
    Nov 2011 - Nov 2012
  - Human Resources Specialist
    Mar 2011 - Oct 2011
  - Trainer
    Jun 2010 - Mar 2011
- Universidad Centroamericana 'José Simeón Cañas'
  Aug 2010 - Dec 2011
  Catedrático adjunto
- Luuk
  Dec 2021 - Oct 2023
  Director of Operations and Customer Service (SV & GT)
- MoXie labs
  Dec 2023 - Jul 2024
  Growth and Operations Partner
- City Express
  Aug 2024 - now
  General Manager
  Main Role:• Develop the LATAM expansion and growth strategy to achieve 10X growth.• Prioritize CAPEX and OPEX based on growth and profitability.• Transform the business into a sustainable and scalable model driven by technology and organizational culture.• Increase net profit.• Ensure high levels of customer (B2B), consumer (B2C), and employee satisfaction.
Licenses & Certifications
- Pensamiento Estratégico para Directores Ejecutivos
  Emeritus
  Jun 2023
  View certificate
- Transformación Digital: Transformación de los Negocios a Gran Escala
  Emeritus
  Mar 2021
  View certificate
- Coach Certificado
  Metas y Visión, asociación de neurosemántica
  Mar 2019
- CURSO DE GROWTH
  Growth Rockstar
  Nov 2023
  View certificate