
Luis Manzano

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About me
Director of Operations and Customer Service | Digital Growth & Transformation | General Manager | Business Consultant | Business Unit Manager | Coach |
Education

Universidad Centroamericana 'José Simeón Cañas'
2005 - 2010Ingeniería Industrial Engineering
IEBS Business School
2023 -Maestria en negocios digitales-transformación digital Negocios Digitales
Universidad Francisco de Vitoria
2013 - 2016Maestría Business Administration, Management and Operations Especialidad en Estrategia Financiera
Experience

Pollo Campero
Jun 2010 - Nov 2021Business Unit Manager(Delivery)
Aug 2016 - Nov 2021District Operations Manager
Nov 2012 - Aug 2016Operative Projects Analyst
Nov 2011 - Nov 2012Human Resources Specialist
Mar 2011 - Oct 2011Trainer
Jun 2010 - Mar 2011

Universidad Centroamericana 'José Simeón Cañas'
Aug 2010 - Dec 2011Catedrático adjunto
Luuk
Dec 2021 - Oct 2023Director of Operations and Customer Service (SV & GT)
MoXie labs
Dec 2023 - Jul 2024Growth and Operations Partner
City Express
Aug 2024 - nowGeneral ManagerMain Role:• Develop the LATAM expansion and growth strategy to achieve 10X growth.• Prioritize CAPEX and OPEX based on growth and profitability.• Transform the business into a sustainable and scalable model driven by technology and organizational culture.• Increase net profit.• Ensure high levels of customer (B2B), consumer (B2C), and employee satisfaction.
Licenses & Certifications
- View certificate

Pensamiento Estratégico para Directores Ejecutivos
EmeritusJun 2023 - View certificate

Transformación Digital: Transformación de los Negocios a Gran Escala
EmeritusMar 2021 
Coach Certificado
Metas y Visión, asociación de neurosemánticaMar 2019- View certificate

CURSO DE GROWTH
Growth RockstarNov 2023
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