Clive Borerwe

Experience

• 

  Higher Grounds College

  Aug 2009 - Aug 2011

  Teacher

  𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:● Instructed students through lectures, discussions and demonstrations as per school curriculum● Prepared and administered student academic in-class activities and extracurricular activities● Provided guidance and counselling to students on their academic problems and interests● Meeting with parents and guardians for discussion on students’ progress

• 

  CABS

  Sept 2011 - now

  𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:● On-board new clients to achieve increased transactional business. ● Improve customer experience in the branch.● Move all Retail business accounts at the branch to Internet Banking & mobile banking.● Achieve targets for Retail Deposits (branch).● Achieve BP targets for Retail Loans (branch).● Grow Bancassuarance sales in terms of both APE/GWP and revenue.● Achieve target cost Income Ratio for the branch.● Grow Money Transfer Business.● Maintain a strong control environment through effective management of risk, compliance and audit issues. ● Ensure embedment of policy requirements in BU activities. ● Timely escalation of material risk events and compliance breaches. ● Achieve Satisfactory Audit, Compliance and Risk Reports Ratings and "A" Branch Inspection Ratings.● Effectively manage Unauthorised Overdrafts.● Effectively manage loan arrears and NPLs for the branch. Show less 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:● Authenticated clients and transactions by following relevant procedure and policies to ensure accuracy and to prevent fraud, risks and losses.● Referred any occurrences outside of mandate or authentication procedure to the Team Leader to prevent fraud, risks and losses.● Controlled counter and drop safe limits according to policy to avoid and minimise losses.● Prepared all transactional documents and originals in the required format by the required deadline for hand over to couriers to enable the further processing of inter-bank transfers.● Provided world class service to clients by greeting, listening and asking questions to ensure an understanding of client's needs.● Delivered on identified needs following the appropriate process and procedures and providing feedback to clients to satisfy needs, build a relationship and retain the client.● Identified opportunities for making suggestions to better meet customer needs, without advising, and refer to the relevant area to provide sales leads to enable cross-selling of products.● Stayed abreast of CABS risk and compliance requirements by reading the relevant circulars, Standing Instructions and attending sessions to remain current.● Identified training courses to discuss with Operations Manager to improve personal capability.● Created and managed own career through guidance and support of Operations Manager, department and colleagues.● Understood and supported the CABS values in all business processes.● Ensured that own contribution and participation contributes to the achievement of team goals.● Participated in CABS Culture building initiatives (eg. Surveys etc.) Contributing to a culture conducive to the achievement of transformation goals.● Improved business processes and systems by identifying and recommending effective ways to operate and adding value to CABS. Show less

  • Branch Manager

    Feb 2024 - now

  • Operations Manager

    Nov 2021 - now

  • Banker

    Sept 2012 - Oct 2021

  • Support Staff

    Sept 2011 - Aug 2012