Muhammad Shawk

Experience

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  SGS

  Dec 2010 - May 2015

  Trade Compliance Executive

  SGS is the world’s leading inspection, verification, testing and certification company. Trade Compliance Executive (2014 to 2015) & Operations Coordinator (2010 to 2014)Role:• Administered day-to-day operations by scheduling work assignments, setting priorities, and collaborating with team members. • Coordinated trade by timely, accurate, and consistent issuing certificates of conformity. • Oversaw inspectors' work and submitted samples to international labs for required testing. • Created and maintained client database while maintaining optimum accuracy and efficiency. Achievements:• Increased number of Arabic clients within Dubai office by 130% through effective client communication and relationships building.• Improved records creation and handling processes by initiating effective documentation approaches. Show less

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  Ipsos

  May 2015 - Apr 2019

  Role:• Managed key corporate clients, provided continuous business development and achieved strong client satisfaction.• Developed SOPs and internal policies to ensure smooth and efficient execution of project operations.• Identified customer journey patterns, evaluated customers’ behaviour, and determined potential business opportunities by conducting comprehensive market research on behalf of key clients.• Negotiated timelines and budgets with demanding clients, consulted on research strategy and methodology for research projects.Achievements:• Successfully managed key client accounts within diversified industries, including Automotive, FMCG, Government Entities, Retail, and Business Consulting.• Developed new revenue streams by launching Omnibus product in line with customers’ expectations. Show less Role:• Defined project requirements, budgets, and scope by conducting meetings with clients.• Headed multiple projects by overseeing milestones, ensuring quality control and coordinating project teams.• Analysed collected data and produced tables of results, by closely working with data processing teams.Achievements:• Planned and executed up to 10 simultaneous projects while ensuring a timely delivery, quality, and budget constraints in collaboration with teams across MENA region and Europe. • Developed strong management skills by coordinating more than 450 interviewers and 27 supervisors. Show less

  • Senior Project Manager

    Feb 2017 - Apr 2019

  • Field Project Manager

    May 2015 - Feb 2017
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  Toluna

  Apr 2019 - Jul 2021

  Client Services Manager

  Toluna is a leading global provider of on-demand digital consumer insights.Role:• Delivering superior customer service and building positive relationships with clients, ensuring long-lasting constructive partnerships and repeat business.• Preparing consumer insights reports and presenting data with maximum accuracy and excellent attention to detail. • Acting as a point of contact between external clients and internal teams to ensure effective communication at all stages of a project cycle.• Producing and delivering product presentations as well as process improvement strategies, with a track record of influencing decision-makers by identifying issues and solutions for the project management process.Achievements:• Developed and strengthened professional relationships with clients by providing problem-solving solutions to their concerns.• Maximised customer satisfaction by identifying and resolving clients’ complex issues in a timely manner and with a personal proactive approach.• Created successful internal collaborations between project management teams to ensure the delivery of clients’ requirements and research needs. Show less

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  Rumi Real Estate

  Sept 2021 - Mar 2023

  Property Consultant
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  Gorilla Real Estate

  Mar 2023 - now

  CEO & Founder