Catherine Scott

Experience

• 

  HSBC

  Jan 2003 - Dec 2023

  Led multiple major transformation projects across HSBC Risk & Compliance• Led on operational design and implementation of target operating model for new Enterprise Risk Management function• Led location optimisation programme for the Global Operational & Resilience Risk function – formulated location strategy and recruited and built out offshore Centres of Excellence• Provided leadership and coaching to UK Financial Crime Investigations function on the operational implementation and embedding of new AI driven risk assessment model; led on activities to reduce, set targets and monitor backlogs in cases; implemented workflow management for offshore teams and developed better MI & Reporting• Undertook full Operational Review of UK Financial Crime Investigations and identified opportunities for efficiencies, process optimisation and led team to implement recommendations• Led location optimisation for Compliance in UK & Europe – reviewed and agreed location strategy, identified opportunities and business case, mobilised plans including build out of offshore utilities and led implementation across the regions Show less Accountable for effective operation of function including transformation programmes, financial management, data governance, management information and reporting, business continuity, oversight of services and business risks and controls. Delegate under the Senior Manager’s Regime for Chief Compliance Officer.• Led and co-ordinated revised organisational design and target operating model • Led and co-ordinated implementation of Compliance Transformation Programme delivering cost savings• Undertook location review working closely with Corporate Real Estate to re-shape workplace requirements• Functional leadership at Major Incident Group through Covid-19 crisis to ensure continuity of service• Formulated and implemented coherent People Strategy resulting in improved engagement scores• Improved effectiveness of key governance forums by re-shaping and focussing discussion for positive outcomes Show less Dual reporting to the Chief Operating Officers and delegate under the Senior Manager’s Regime with lead responsibility for management and oversight of the commercial relationship between the operating banks and the Group’s service company providing critical shared services such as IT, operations, corporate real estate and procurement. • Created and established the Vendor Management Office for the UK & Europe involving extensive interaction with ExCo and senior managers in both banks, embedded the ServCo model and prepared for ring-fencing• Member of Management Committees responsible for successful creation of the service company and ring-fenced bank• Implemented governance structure and target operating model to ensure compliance with regulatory expectations including significant interaction with 2LOD and 3LOD• Implemented framework to ensure compliance with Outsourcing Policy and Third-Party Risk Framework for UK and Europe Show less

  • Programme Director

    Dec 2020 - Dec 2023

  • Chief Operating Officer UK Compliance

    Oct 2019 - Dec 2020

  • Head of Commercial Management, Europe

    Mar 2017 - Sept 2019

  • Head of UK Supplied Services

    May 2014 - Mar 2017

  • Head of Business Partner Management

    Jun 2013 - Apr 2014

  • Head of Trade, Receivables & Equipment Finance Business Services

    May 2012 - Aug 2013

  • Head of Equipment Finance Service Delivery

    Dec 2010 - Apr 2012

  • Senior Project Manager

    Jan 2003 - Dec 2010
• 

  IPSL (Intelligent Processing Solutions Limited)

  Jan 2015 - Apr 2023

  Non Executive Director

  Non-Executive Director on joint venture board of iPSL which is the market leader in domestic cheque processing in the UK. During my time on the Board I had oversight of iPSL's involvement in a challenging, industry-wide programme to digitise cheque processing, closure of sites across the UK, maintenance of service during the Covid pandemic and experience as part of the steering committee for the Board Strategy Review and oversight of migration of infrastructure to Cloud. Chair of the Board's Remuneration Committee for 6 years until Q1 2022 and member and previous Chair of the Board's Finance Committee. Show less

• 

  Santander UK

  Jul 2024 - Jul 2024

  Head of Financial Crime Board Risk Appetite Programme Sustainability