Omar A. Alhanif

Experience

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  Bank Al Jazira

  Sept 2006 - Dec 2011

  Customer Service Officer

  -Attracts potential customers by answering product and service questions; suggesting information about other products and services.-Open customer accounts by recording account information.-Maintain customer records by updating account information.-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.-Maintain financial accounts by processing customer adjustments.-Recommend potential products or services to management by collecting customer information and analyzing customer needs.-Prepare product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Show less

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  Osool & Bakheet Investment Company

  Aug 2015 - Dec 2015

  Business Development Manager

  Develop a company marketing strategic objective and their Initiatives.Prepare and administer the Business Development division budget.Develop/create continuously new client/market segments, prepareaction plans, and supervise plan execution

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  STC Solutions

  Jan 2016 - Dec 2017

  Key Account Manager

  Provide expert account management services to the clients ofEnterprise Unit and act as a focal point of contact or escalation forclient/ICT issues, service delivery, and new business/servicedevelopment.Be accountable for end-to-end client service request management ofsignificant initiatives or nonstandard work packages ensuring theeffective development, delivery, and maintenance of ICT services.Coordinate the identification and resolution of critical ICT-relatedbusiness issues and manage conflict to ensure appropriate focus andmanagement visibility exists to enable the effective delivery of ICTservices in a timely, efficient manner.Responsible for the capture and dissemination of critical clientinformation and plans to actively influence the alignment of ICTServices' strategic direction with the needs of our clients. Show less

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  Zakat, Tax and Customs Authority

  Dec 2017 - now

  Supervising the operation of 20+ Account Managers to 1,500+companies in the manufacturing and retail sectors.Managing, functionally, multiple cross-departmental projects such asEInvoicing, VAT Consultations, and Tax Compliance.Tracking and managing the progress of the team's plan to ensure thesustainability of Tax and Customs critical operations.Managing progress to achieve team and department KPIs (e.g.compliance, collection, audit findings, and dispute settlement).Representing the Central Operations Agency in His ExcellencyGovernor's regular meetings with LTPs. Show less Led a sector-based team through effective communicationand leadership skills.Assigned tasks, monitored progress, and conducted regularmeetings with management and project owners.Contributed to cross-functional projects for the identification ofinfrastructure and operational development opportunities.Followed up on LTPs' accounts and resolved tax-related mattersincluding registration, collection, audit, tax evasion, objections, andruling requests.Followed up on LTPs' accounts and resolved tax-related mattersincluding registration, collection, audit, tax evasion, objections, andruling requests.Conducted sector research and assessed LTPs' cases againstbenchmarks to determine compliance levels and escalate high-risk,findings to Audit for further investigation.Developed Taxpayer's reports covering risk survey, financial analysis,compliance history, and technical overview Show less

  • Account Management Supervisor

    Jan 2021 - now

  • Engagement Lead Relationship Manager

    Dec 2017 - Jan 2021