Eric Chantry

Experience

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  ASPEN MILLS BREAD COMPANY OF UTAH, INC.

  May 2004 - Jun 2014

  Delivery Driver, Baker, Bakery Manager
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  Lifetime Products

  Jan 2011 - Jan 2012

  Operations change admin / BOM Tech

  Managed the Bill of Materials and oversaw product changes across Watersports, Sporting Goods, and Play Sets. Ensured accuracy in production data and collaborated with teams to implement changes efficiently, supporting quality and innovation.

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  EDC IT Solutions

  Mar 2012 - Jul 2015

  Owner/Operator

  Owner of EDC IT Solutions, a company which consults and provides unsurpassed Technical support. with the ability to "come to you" we not only will fix your technological problems, we will make sure they wont come back!

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  Motorola Solutions

  Jun 2014 - Jul 2022

  During this period, I acted as technical analyst I / II and training manager for software team, along with spearheaded software patches, downtime, and database management. I managed all issues, tickets, and bugs pertaining to new customers on special request of top management. I authored, streamlined, and standardized training processes within department.Basic Contributions:● Generated $2M+ revenue as tier 2 technical analyst by leading entire onboarding process for products of Weber County Sheriff's Office.● Spoken at Motorola's nationwide Summit (Users Conference) several times and instructed hundreds of system administrators from local, state, and federal public safety agencies.● Earned appreciation and complimented as "knocked it out of the park" from CEO. Also received commendations from Executive Vice President, Director of Customer Support and Director of Customer Service. Show less

  • Senior VIP Customer Support Analyst

    Jul 2020 - Jul 2022

  • Enterprise Customer Success Manager

    Jul 2017 - Jul 2020

  • Systems and Application Administrator - Nevada DPS\DOT

    May 2016 - Jul 2017

  • Technical Analyst I / II

    Jun 2014 - Jun 2016
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  Experlogix

  Aug 2022 - Jul 2024

  Enterprise Client Success Manager and Gainsight Administrator

  • Led the development and expansion of the Client Success department during significant organizational changes, ensuring stability and continuous improvement.• Implemented a unified source of truth for the Client Success department, enhancing data accuracy and decision-making.• Pioneered the department-wide adoption of Gainsight, driving operational consistency and improving client satisfaction.• Developed a ChatGPT interface to streamline internal inquiries, significantly reducing response times to policy and procedure questions. Show less

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  Tyler Technologies

  Nov 2024 - now

  Client Success Account Manager

  Experienced in driving client success through continuous improvement and proactive account management, I specialize in managing complex client projects and advising on best practices for operational efficiency, from Help Desk to Disaster Recovery. With a deep understanding of client business processes, infrastructure, and product areas, I effectively support strategic accounts, execute release management, and foster long-term client relationships. Skilled in project management and release planning, I ensure SLA compliance, conduct account reviews, and identify solutions to address client challenges. I am passionate about building rapport and achieving results with a hands-on, solutions-oriented approach. Show less