Michael Iwalaiye

Experience

• 

  Amazon logistics

  Oct 2019 - Jun 2023

  Process management and improvement: Part of a pioneer team involved in the launching and operation of a new Amazon Logistics delivery station based in the South Region of London servicing over 100,000 customers weekly with an average of 120,000 next day shipments delivered. Ranked by the business as 13th in the world and 1st in the United Kingdom. Actively contributed to the launch of a sub same day service in this location providing early morning same day deliveries to 1,500 customers daily in the SE, BR, DA postcodes of London.-Tasked with ownership of training and induction of newly employed associates to guide them on their journey within the company with focus on providing them with a rich training experience that has set the delivery station up for success.-Tasked with managing a team of 30+ direct reports daily running a sortation/ dispatch operation with a big focus on customer satisfaction as well as employee satisfaction.- Analysing and reporting core quality metrics on day to day basis via regional business calls and emails while also developing a path- to-green for these metrics to aid continuous improvement.-Conducting 1:1 meetings with direct reports to identify growth areas and opportunities with team members and also work on a structured path to progression.-Analysing and reporting people metrics e.g job satisfaction, absences and attrition rates to track success and also identify areas of improvement within the team and as a leader .-Weekly Labour/Financial planning and allocation to ensure that operations are conducted efficiently to maintain a healthy balance between productivity and frugality. Daily tracking and reporting of cost metricsTPH ( Throughput Per Hour), SPH (Shipments Per Hour) with business leaders to review cost targets .Supporting the business by conducting Interviews for potential candidates on a monthly basis . Show less Providing support to a team of efficient supervisors and managers in the daily management of departmental duties. Supporting the shift manager and operations supervisors withtracking, trending, and reporting of departmental metrics by associates. Assigning work to associates as required to support workflow and daily production KPI’s/ goals. Briefing associates on a daily basis, sharing the success story of the previous day (metrics) and also stating out out the goals of the current day in order to meet the customer’s needs and achieve high FDDS (first day delivery success) rate. Show less

  • Operations Area Manager

    Dec 2022 - Jun 2023

  • Area Manager Temp

    May 2022 - Nov 2022

  • Shift Manager

    May 2021 - Jun 2022

  • Operations Supervisor

    Jun 2020 - Apr 2021

  • Operations Assistant

    Dec 2019 - May 2020

  • Sortation Associate

    Oct 2019 - Dec 2019
• 

  EF Education First

  Jun 2023 - Oct 2024

  Homestay Administrator

  B2C Account management: Sourcing and managing new leads to host international students arriving at the school for short term and long term English courses . -Logistical support : Sourcing suitable accommodation options for students using online systems to match students with the perfect host family based on criteria’s and requirements set by both parties (host families and students) to provide a seamless experience for all parties involved . - Utilising Salesforce tools strategically to manage existing and new accounts to increase availability of host families in the London metropolis.Customer Service : managing needs and expectations of customers (host families and students ) ensuring that all escalations are resolved to aid customer retention as well as a priceless experience for our students . Show less

• 

  Harrods

  Jun 2023 - Nov 2023

  Distribution Manager

  - Led the launch of a permanent night operation in harrods dispatch to improve speed and quality of service (reducing SLA’s to foreign countries ) for all export orders as well as to cater for the growing demand for export deliveries from VIP clients all over the world .- People Management :Managing and supporting cross functional teams across day and night operations.- Product management: Handling, documenting and tracking thousands of Luxury products and samples on a weekly basis ranging from jewellery, clothing , fine art ,cosmetics, bespoke items e.t.c. while ensuring a premium service to our customer base within the planned SLA depending on their respective export locations.- Processing export documents and invoices for all dispatch orders .- Data analysis: Deep diving departmental data and metrics , leveraging DCIN tracking tool to measure valuation of orders as well keeping count of total orders pre and post- dispatch. B2B Stakeholders: Liaising with 3PL providers such and DHL, DPD on performance/ delivery related issues . Process management: utilising online systems such as SAP and ishipper to track the dispatch lifecycle of all items/merchandise from the point of sale on the shop tills to the final scan prior to export. Quality Assurance : Regularly reviewing % of Quality checks based on volume of orders for dispatch to ensure that all products and samples are shipped out in the best condition in order to mitigate delivery issues as well as potential customer escalations. Show less

• 

  Casablanca Paris

  Dec 2023 - now

  Product Sample Co-ordinator

  Tasked with the launching and management of a Sample Operations team within Casablanca, the below are some of my day to day responsibilities within the role:Product Management: Overseeing the entire sample process in Casablanca Paris during the product lifecycle, including receiving, cataloging, and organizing product samples (current and archive pieces). Maintaining an accurate inventory of all samples, managing sample loss percentage (%) with the aim of having all samples accounted for. Inspecting samples for quality and consistency, ensuring they meet company standards before distribution.Logistics Coordination: Coordinate the shipping and receiving of samples globally to and from clients, suppliers, and internal teams. Providing on-site logistical support for all sample related operations across the company. Operations Management: Managing all sample operations globally between London, Paris, Milan e.t.c ensuring that the entire collection is available in the correct numbers and quality for fashion week, showrooms, retail requests and so on. Team Collaboration: Liaising daily with the design, PR, product development, production, sales, and marketing teams to understand their respective sample needs and priorities for various projects.Process Improvement/ Change Management: Spearheading the rollout and adoption of Launchmetrics/ Fashion GPS an industry standard ERP system to manage all sample related activities within and outside of the company. Introducing procedural changes within the company with regards to sample management through writing papers and guidelines to serve as point of reference.Production Support:Samples being one of the most important part of the business, managing Casablanca's samples allows for my contribution to produce very important projects for the company including fashion shows in Paris, showrooms in Milan, Collection photo campaigns which are shot across different locations in the world as well as e-commerce photoshoots Show less