Shih-Chieh Chen

Experience

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  FIC

  Oct 1997 - Sept 2004

  OEM/ODM Sales Manager

  • Business development with Top PC brands – HP (+ Fujitsu Siemens and NECCI from 2004):.Initiated the businesses with HP PSG and manage overall business and operations, which involved daily communications, new project initiation, ordering process, product deliveries, price negotiation, terms and conditions, and after-sale services.Led sales team and successfully accomplished more than 12 projects which had generated more than $741 million worldwide in 2003• Global Supply Chain Management.Led virtual teams across USA, Czech, Germany, PRC & Taiwan, aimed to provide services through “GOLF” – Global Operations, Local Fulfillment” and successfully gained trusts and retained partnership with the customers .Set up 'Burst' operation model (deal-driven given with limited lead-time for delivery) and supply chain management systems in Czech Republic for EMEA markets.• Cross-group collaboration.Collaborated with cross functional teams - Marketing, Project Management, RD, Procurement, Manufacturing, Logistics, Finance and Legal for working out the optimal business proposal for OEM customers.Communicated with Product Management team to define company product roadmap with trends/requirements valued by the customers.Co-worked with Procurement team and Manufacturing team in China to secure absolute best costs and on time delivery• After Sales Service/Supports.Developed and executed services proposal to resolve channel return and E&O (excess and obsolete) in USA and Europe.On-site business supports in China, France, Czech and Netherlands. 收回

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  Microsoft

  Oct 2004 - Nov 2007

  Senior Account Manager

  •Achieved short term sales quota and long term business goals .Fiscal year ‘07: Achieved $22M revenue with 103% variance to target which drove OEM team to beat target by 40%. .Fiscal year ’06: Achieved $18.6M revenue with 56% variance to target. •Business development, explored opportunities with OEM customers..Identified and optimized mid to long term cooperation opportunities to understand their strategy and key tactics in next 6-12 months.Earned design wins from FIC and ECS for exporting businesses in North America retail channels.Explored areas of upside opportunities such as ODMs with intention to build up own brand businesses and conversion from Linux/Embedded OS to Windows•Partnership/Account management: built up and maintained trusted long-term business relationship with top management, decision makers and their teams of the PC manufacturers and ensured sustainable and healthy growth.•Aligned Microsoft corporate strategy with OEM accounts’ market strategies and developed mass marketing plans, tactics and approaches with OEM accounts. Delivered key messages of corporate marketing strategies through the following 2 initiatives..Demand generation initiatives: e.g. Ads, radio, TV and retail programs.Market Development initiatives: trade shows, training, channel incentive, events and promotions•Led marketing manager and coordinators to manage the good execution and appropriate usages of budget through detailed Go-To-Market guidelines. .New product launch and kick off program, PR events and road-shows.Performance based marketing program, sales incentive program and training.Retail program to improve Microsoft retail presence.Evaluated ROI (Return On marketing Investment) based on the sales result, market analysis and/or market indications •Supported after sales business and operation inquires: worked with technical account managers and system engineers to provide prompt response to customers. Enhanced customer satisfaction. 收回

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  Microsoft

  Nov 2008 - May 2009

  Large Opportunity Manager

  • Account Management.Created, developed and managed business opportunities, & transformed them into reliable pipeline and close the deals within agreed timeframe- Ensured that the customers are satisfied with the sales process and built up trusted relationship- Persistent followed-up from healthy pipeline generation to business/solution wins .Managed competitive sales situations and engaged the right resource to win the deals• Customer/Partner Relationship: Managed customer relationship, grew the business and dealt with license compliance issues and complex license renewals• Partner management.Set targets and elaborated sales incentive metrics to boost businesses..Managed partners: ensured that the customers are assigned with the right partners to assist them in their projects and liaised with the relevant Partner Account Manager to secure this relationship. .Non-managed partners: worked with the partner to make sure they provide the right support for the customers and have access to the right tools (such as PSM – partner sales management) from Microsoft to provide their services.• Cross-functional collaboration.Worked with marketing managers and licensing specialists to ensure that customers are benefited from the marketing programs and accept appropriate licensing models.Worked with anti-piracy team and support to the Genuine Supplier Program.Managed relationships among telesales, opportunity managers, customers and partners 收回

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  Wistron

  Jan 2010 - Jan 2010

  Associate Director

  • Business development with Top PC brand – HP PSG NB Division:.Initiated the businesses with HP PSG and manage overall business and operations, which involved daily communications, new project initiation, RFQ responses, IT security audits, terms and conditions, and after-sale services• Cross-group collaboration.Collaborated with cross functional teams - Marketing, Project Management, RD, Procurement, Manufacturing, Logistics, Finance and Legal for working out the optimal business proposal for OEM customer.Communicated with Product Management team to consolidate product design and spec in order to meet customer requirements.Co-worked with Operation team and Fulfillment team in China to secure on time delivery• After Sales Service/Supports.Developed and executed services proposal to resolve channel return and E&O (excess and obsolete) worldwide.Reviewed quality results in responding to customer defined cumulative failure rates.Resolved quality issues upon occurrence 收回

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  MGR Consulting Co., Ltd.

  Feb 2011 - Mar 2014

  Chief Consultant

  • Provide consultancy / recruiting services to the clients in IT/High-Tech Industries• Account management and retaining customer relationship. .Key direct accounts/clients includes: (not disclosed).Customer supports in various inquiries, including reference check on candidates’ background and validation of prior performance and track records. .Contract negotiations• Provide professional advice to job seekers on their career aspiration

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  Career Per Se Talent Solutions Co., Ltd.

  Sept 2014 - now

  Managing Consultant

  CareerPerSe.com provides service offerings as follow:To the clients: 1. Executive Search:2. Professional Recruitment Service3. Interactive HR Forums:To the candidates:1. Career/Employment Counseling – assist the candidates with the determination of their career aspiration and development plans.2. Job placements – through detailed discussion with clients on their corporate strategies and proactively recommend the talents with potential for clients' future growth.3. Entrepreneurship Forum / Community Services, Professional Networking and Referral Incentive Programs 收回