Amit Kumar Singh

Experience

• 

  VS Web Technology Pvt. Ltd.

  Jul 2018 - Dec 2022

  • Participated in Application deployment, Change, New Releases, and Sanity Checkout.• Daily basis verifies system and application logs to prevent issues.• Performing Applications and services startup and shutdown.• Maintain Scheduling of Automatic, repetitive Jobs using CRONTAB, SONATA RDA, and TIVOLI.• Track and own all incident and problem management work through a ticketing system.• Responsible for scheduling and monitoring jobs and batch run on a daily basis without any failure.• Troubleshoot the batch failure to determine the root cause by reviewing the system logs in a defined timeline.• Monitored production errors and fixed them before impacting dependent on jobs and maintaining client satisfaction.• Responsible for general admin tasks like starting and stopping services.• Created and modified SQL scripts for data conversions.• Perform routine operational tasks such as critical jobs monitoring, Ready for Business checks on the application’s readiness for business use, Health check, Availability, and logins report. Show less • Providing L1 level of support to end-users on the company's product which is based on consumer product services.• Responsible for all the incidents reported in the web-based module.• Handle Customer Support Calls• Provide training and support to Enterprise Customers.• Configure the Application as per the customer's Requirements.• Identify Customer issues and get them fixed.• Make improvements to existing product documentation and assist in the development of internal as well as client training materials• Managing the permission/access request of various users by logging in to the ticketing tool (JIRA) and performing various GIDA processes: Grant & Revoke access, amending account details, and Data extraction. Show less

  • L2 Production Support Engineer

    Mar 2020 - Dec 2022

  • L1 Application Support Engineer

    Jul 2018 - Mar 2020
• 

  Ericsson

  Dec 2022 - now

  Engineer

  • Daily basis verifies system and application logs to prevent issues.• Performing Applications and services startup and shutdown.• Maintain Scheduling of Automatic, repetitive Jobs using CRONTAB, SONATA RDA, and TIVOLI.• Track and own all incident and problem management work through a ticketing system.• Responsible for scheduling and monitoring jobs and batch run on a daily basis without any failure.• Troubleshoot the batch failure to determine the root cause by reviewing the system logs in a defined timeline.• Monitored production errors and fixed them before impacting dependent on jobs and maintaining client satisfaction.• Responsible for general admin tasks like starting and stopping services.• Created and modified SQL scripts for data conversions.• Perform routine operational tasks such as critical jobs monitoring, Ready for Business checks on the application’s readiness for business use, Health check, Availability, and logins report. Show less