Sampath Nandagopal

Experience

• 

  HCL Infosystems Ltd

  Jan 2001 - Jan 2006

  Customer Engineer
• 

  IBM India Pvt Ltd

  Jun 2006 - Jan 2013

  • Service Delivery Manager

    Nov 2010 - Jan 2013

  • Technical Service Professional

    Jun 2006 - Nov 2010

  • Solaris Sysadmin

    Jun 2006 - Nov 2010
• 

  IBM India Private Limited

  Jan 2013 - Apr 2016

  Senior Service Delivery Manager

  Primary escalation point and acted as an advocate between the delivery organisation and the client. Responsible for portfolio management of numerous service lines, building and maintaining strong client relationships, control cost, delivery to contracted obligations, risk and crisis management- Exhibited advanced technical planning skills to define and achieve short, medium and longer term goals- Drove various process improvements to improve quality of service and cost saving. - Acted as a trusted advisor to customer. Show less

• 

  IBM

  Apr 2016 - Mar 2022

  Reporting to the IBM Delivery Executive (DE), core responsibilities include -Leadership to the service delivery teams across multiple geographies.-Improve client satisfaction through development of technical solutions to cater the business goals. -Identify areas of growth opportunities through client partnership.-Responsible for the achievement of the service level agreements .-Integrated management of incident, problem and change management processes ensure holistic management of the client's environment.-Improve global delivery capability.-Cost management aligned to global delivery model Show less

  • Delivery Partner Executive

    May 2019 - Mar 2022

  • Service Availability Manager

    Apr 2016 - May 2019
• 

  LAB3

  Mar 2022 - now

  • Senior Cloud Services Manager

    Mar 2024 - now

  • Cloud Services Manager

    Mar 2022 - Mar 2024