Nicole Backlund

Experience

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  Randstad

  May 2015 - Jun 2016

  Compliance Analyst

  • Collaborated with the compliance department to eliminate procedural errors and margin breaks.• Performed daily data entry through all the paperwork I processed, to include invoices and adverse letters.• Processed FDRA’s for all background checks that did not meet the company requirement.• Created excel sheets for all the invoices I was processing each day.• Call vendors daily to resolve any issues we had with invoices for those companies.• Submitted weekly orders for drug test kits for all branches of Randstad.• Performed daily receptionist duties by answering all inbound calls.• Entered data entry information into each Randstad candidates profile, daily. • Researched companies and prepared presentations for management and prospective buyers. Show less

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  Andretti Indoor Karting and Games

  Jul 2016 - May 2017

  Supervisor

  • Evaluated the performance of staff, enforced policies, maintained health codes and kept licenses current to promote superior service standards.• Coordinated team members with a focus on productivity, efficiency, and enhance the customer experience.• Rapidly identified and diplomatically addressed complaints to ensure high levels of satisfaction and loyalty.• Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.• Effectively scheduled and allocated assigned team in alignment with operational and customer needs.• Greeted and interacted positively with customers, promoting specials and providing information on key product offerings. Show less

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  Krispy Kreme

  May 2017 - Jan 2019

  Assistant General Manager

  • Managed store money with high accuracy and prepared daily bank deposits.• Completed inventory purchases and oversaw restocking.• Managed up to a 30 person team schedule with an eye for coverage needs and individual strengths.• Enforced quality assurance protocols to deliver ideal customer experiences.• Oversaw computer database and physical filing systems.• Controlled spending on overhead and equipment expenditures by devising and executing cost-management procedures.• Handled cash in an accurate manner and prepared deposits.• Completed a weekly truck order based on numbers from each weeks inventory. • Handled all customer care via the phone or in person. Show less

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  At Home Group Inc.

  Jan 2019 - May 2020

  Store Manager
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  Sedgwick

  Sept 2020 - now

  Billing Specialist