Oscar Gonzalez

Experience

• 

  Northern Illinois University

  Aug 2015 - May 2016

  Community Advisor

  • Duties included creating a sense of community throughout the university residence halls.• Liable for handling conflict situations.• Accountable for creating a safe-like environment throughout the residence hall.• Responsible for creating strategies related to the University Residential Curriculum.• Held responsible for creating bulletin boards and other decorations for the floor.• Duties included checking in with residents throughout the year.• In charge of facilitating “Floor Meetings” in order to address issues within the residence hall floor and/or issues regarding the campus.• Liable for creating an inclusive environment. • Responsible for administrative tasks once a week within a residence hall office. Show less

• 

  Entertainment Cruises Inc.

  May 2017 - Mar 2020

  Ticket Booth Supervisor

  • Held responsible for the set-up of the ticket booth for the specific cruises or special events. • Duties included handling large amounts of money. • In charge of processing payments in a timely manner while following company procedures.• In charge of overseeing Pier Sales Agents and be prepared to troubleshoot problems. • Liable for completing administrative work at an appropriate time and pace. • Responsible for handling customer’s questions and concerns.• Accountable for maintaining excellent communication between the restaurant manager and marine crew on board.• Liable for implementing different strategies to meet weekly sales goals.• Held responsible for disbursing individual and group reservation tickets accordingly. Show less

• 

  H&M

  Feb 2020 - Oct 2020

  Bilingual Customer Service Representative
• 

  University of Chicago

  Feb 2021 - Aug 2021

  Advisor—College Advising Corps
• 

  Saint Xavier University

  Nov 2021 - Apr 2022

  Academic Support Coach
• 

  Roosevelt University

  Apr 2022 - Jan 2024

  Academic Advisor
• 

  University of Illinois Chicago

  Mar 2024 - now

  Academic Advisor