James Yu

Experience

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  趨勢科技

  Oct 2016 - Mar 2018

  Software QA Engineer

  Software QA Engineer, WSE TeamResponsibility: Developed the Automated Testing for Antivirus Software Order System-Evaluated the processes and system architecture for potential risks in the Order system design stage which collaborated with Research and Development (RD) and proposed processes optimization and improvement of architecture to avoid the potential issues.-Designed test plan and test cases that simulate real user order scenarios for software quality assurance testing, which included functional, integration, regression, and performance testing to ensure the system’s availability and stability.-Developed test scripts using Robot Framework and JMeter for automated backend API regression testing to ensure the bug fix didn’t cause any unintended side effects and that the original bugs were indeed resolved to improve the overall quality of the system.-Leveraged monitoring tools like Monitis and AWS CloudWatch to vigilantly monitor the real-time operational health of the backend system to ensure optimal performance and swift detection of issues. Show less

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  台積電

  Apr 2018 - Sept 2021

  CIM Engineer

  CIM Engineer, APCIM TeamResponsibility: Developed the Automation System of Fab Manufacturing Operation-Built up automated lots (wafers) allocation services to detect patterns and accordingly dispatching the wafer to optimal manufacturing locations, which significantly boosted cross-site capacity utilization from 60% to 85%. -Established a lots (wafers) dispatching report and auto-alarm to provide a visual representation of the utilization at each process stage to identify potential bottlenecks and reduce the risk of tool loss and wafer scrap, which significantly enhanced manufacturing efficiency.-Developed materials inventory management and control system to accurately calculate inventory and demand for wafers (lots), which controls the cycle time and output and prevent any Q-time issues that could arise due to inventory shortages for achieving efficient manufacturing.-Collaborated with cross-team members, specifically Manufacturing (MFG) and Process Integration (PID) to propose and implement prompt and effective solutions through the system to address production downtime issues. Show less

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  微軟公司

  Oct 2021 - now

  Technical Support Engineer

  Technical Support Engineer, Azure PaaS TeamResponsibility: Delivered prompt and reliable solutions to customers-Established and applied effective workarounds or solutions to mitigate or resolve customer service outages, while actively engaging with the Product Team to diagnose and solve underlying production defects.-Collaborated with various Azure service specialists, encompassing areas like networking, identity, database, and DevOps, to efficiently tackle and solve application problems.-Established a customer-centric framework integrating operational and technological guidance, proactively monitored cases, collaborated with stakeholders, specifically Product Team (PG) and Customer Success Account Manager (CSAM) to understand customer concerns and system architecture, and was recognized with the Star of the Quarter Award for exceptional customer care.-Provided step-by-step guidance to help customers pinpoint issues and offered expert advice and knowledge, empowering customers to drive issue resolution.-Contributed a technical blog that provides comprehensive guidance on Cloud Security Practices and app performance enhancement for event-driven scenarios. This aims to support the Microsoft technical community and help cloud users find solutions. Show less