Lionel Stout

Experience

• 

  AIG

  Jan 2008 - Dec 2009

  Mail Clerk Supervisor

  • Responsible for opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining electronic logs and files pertaining to mail processing for the client.• Maintain data security of sensitive email correspondance. • Establish and maintain KPIs and operational targets for the department.

• 

  Marriott Hotels

  Jan 2010 - Dec 2012

  Front Office Supervisor

  • Responsible for providing quality guest service within the guidelines specified by the hotel management. • Oversees all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services, Employee Training). • Assist in the balancing of al revenues. Monitor and maintain property interfaces.

• 

  Hilton Garden Inn

  Jan 2012 - Dec 2015

  • Responsible for oversight, direction, and leadership of the daily operations of all hotel departments. • Assists the General Manager to develop, implement, promote and follow through on actions and activities to achieve the hotel's goals for guest service and business revenues. • Effectively communicate with prospects via phone, email, social media and other platforms.• Employ best practices and be comfortable listening to recorded calls of themselves and peers to sharpen their pitch.• Create and maintain department KPIs and targets.• Coordinates with leadership, training departments and other internal departments to assess individual opportunities for growth.• Consultative solution selling with a drive to innovate. • Resolve customer complaints regarding Front Office operations• Train and supervise Front Office and Reservation Workers • Follow inventory and financial standards and procedures to consistently conduct an accurate inventory and financial management • Ensure the accuracy of hotel guest reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)

  • Assistant General Manager

    Jan 2014 - Dec 2015

  • Manager of Inside Sales

    Jan 2013 - Dec 2013

  • Front Desk Supervisor

    Jan 2012 - Dec 2012
• 

  Gilbarco Veeder-Root

  Jan 2016 - now

  • Lead management, program performance, and campaign strategies • Partner with inside sales/product managers to enable effective disposition and nurturing of leads.• Collaborates with marketing operations teams to measure /analyze campaign performance and to optimize programs as needed on an ongoing basis.• Develops ideas and recommendations toward campaign process, system, and reporting improvements and incorporates them into existing and future programs. • Collaborate with, Sales and Marketing Operations to develop demand generation strategies targeting key customer segments in alignment with sales feedback, new product releases and market opportunities.• Support the design and execution of programmatic lead nurturing programs and demand generation campaigns that promote the company's products and solutions, align to the buyer's journey and generate high quality sales opportunities to target segments.

  • Associate Product Manager

    Jun 2021 - now

  • Senior Inside Sales Representative

    Sept 2019 - Jun 2021

  • Senior Demand Generation Data Analyst

    Jan 2018 - Jun 2021

  • Demand Generation Analyst

    Jan 2016 - Dec 2017