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Stefan Müller

1st and 2nd Level IT Supporter (Internet Service Provider)

67 followers

Fürth, Bavaria, Germany

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Timeline
About me
Expert in the area of Service Transition and -Operations with 15 years experience extend technical background
Education
- FOM Hochschule für Oekonomoe & Management
  2011 - 2017
  Bachelor of Science (B.S.) Business Informatics
  After acchieving the Vocational Baccalaureate Diploma I could finially started my part-time studying at the University of Applied Sciences (FOM) in Nürnberg.
- Berufsoberschule BOS Nürnberg
  2007 - 2009
  Vocational Baccalaureate Diploma Economy very good
  While working full-time I joined a part-time evening school to get my "Fachabitur" (=Vocational Diploma) in oder to be able to study at a university.
- Deutsche Telekom AG
  2002 - 2005
  IT specialist of systems integration Computer Science very good
  German Job Training / Professional Training.A combination of school and hands-on experiences.
Experience
- Broadnet AG
  Sept 2005 - Jan 2007
  1st and 2nd Level IT Supporter (Internet Service Provider)
  1st & 2nd Level Support for an ISP (internet service provider). Network technologies from layer 1 to 4 (such as ATM, ADSL, SDSL), VoIP, QoS, routing, backbone-technologien and IT Security (Firewalls)
- Siemens
  Feb 2007 - Apr 2010
  2nd Level Support
  2nd Level IT Support, Network and Applications
- Siemens Healthineers
  May 2010 - now
  Incident Problem Manager
  Currently I am working for an ITIL orientated IT Support Desks which provides global support for Siemens-Internal and -External customers. The broad variety of supported services includes such as Network- and VPN-Connections, DMZ Infrastructure (Server and Network Components), Service Platforms and the Network Integration of Medical Systems.
Licenses & Certifications
- ITIL Foundation
  ITIL
- MCSE
  Microsoft
- CCNA Security
  Cisco