Mohammed Ashar Faraz

Experience

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  ICICI Bank

  Nov 2011 - Nov 2013

  Phone Banking Officer

  • To resolve customer queries pertaining to bank accounts like account balance information, transaction history.• Handled International Banking - (Checking A/c & Remittance) Customer.• Complaints/queries over phone.• Handling Chat Process (Liabilities, Remittance, Loans and KYC)• Provide customers with relevant product and service information.• Cross-sell new product and service opportunities to customers over phone.• Provide feedback to the team leaders about product / process.• Efficiently handle calls to resolve overseas customer's queries.• Electronically process data and respond to customer queries pertaining to banking.• Resolving query of irate customers, giving them first resolution, and stopping the customer concern from being escalated to higher management. Show less

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  HSBC

  Mar 2014 - Feb 2016

  Customer Service Representative

  • Setting up account for new customers and authorizing overdraft facilities to the existing account holders.• Processing paperwork of sales, change of customer details and closure of accounts.• Ensuring that bank accounts and statements are properly handled and maintained.• Cross selling of new products or services to the existing customers based on their queries.• Managing and resolving customer complaints that cannot be fixed by the front-line staff.• Ensure compliance of security, banking policies and guidelines and banking functions.• Review periodically and assess marketing campaign in selling banking products and services. Show less

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  CBRE

  Nov 2017 - Nov 2022

  Customer Service Representative

  • Serves as the first point of contact for customers by answering calls and responding to emails• Answers inquiries by providing desired information• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems and priority issues.• Maintains the database by entering new customer information into system and updates existing customer information • Fulfils requests by creating and dispatching work orders and informing the appropriate onsite team about the issue• Follows up customer calls when necessary• Serves as the first point of contact for the creation of Purchase Orders in JDE & MyBuy• Updating, modification, deletion of the Purchase Orders in JDE & MyBuy. Show less