Heather Huberty

Experience

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  Nekter Juice Bar

  May 2016 - Nov 2018

  Shift Lead
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  The Grail Churros

  Dec 2018 - Feb 2020

  General Manager

  Hiring and scheduling staff, social media manager, till audits, deposits,inventory, tracking net sales, reaching labor hour goals, customer counts, placing and receiving orders, making custom orders , cashier , ice cream attendant, baker, trainer.Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Tracked monthly sales to generate reports for business development planning.Conducted employee evaluations to provide adequate feedback and recognize quality performance Show less

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  Hertz

  Mar 2022 - May 2022

  Customer Service Lead/ Insurance Sales
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  IT'SUGAR

  Mar 2022 - Jun 2022

  General Manager

  Responsible for proactively networking/recruiting for qualified candidates to ensure proper backfill for all positions. Seek internal/external candidates with a proven ability to develop and maintain sincere, authentic relationships.• Selects, trains, and coaches Managers, Supervisors, and Associates; ensures that policies and procedures are adhered to.• Assesses the effectiveness of the staff by providing the appropriate level of performance feedback.• Hires to IT'SUGAR'S Core Values: Optimism, Sense of Humor, Passion, Versatility, Ownership.Coaching:• Lead, coach and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges.• Leads by managing through change and adversity.• Holds self and staff accountable for achievement of goals and metrics.• Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them. Show less

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  Raising Cane's Chicken Fingers

  Jun 2022 - Aug 2022

  Traveling Summer Operations Manager

  Traveling summer operations manager/ new restaurant opening certified trainer:Traveled from Miami to Houston, Texas to train employees for a new restaurant openingTill audits, deposits, tracking net sales, hourly customer counts, labor hours, customer service, scheduling, training, conflict resolution, general training and hiring employees, training employees to become certified trainers as well.Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.Managed scheduling, training and inventory control.Built strong operational teams to meet process and production demands. Addressed customer concerns with suitable solutions.Guided employees on understanding and meeting changing customer needs and expectations.Oversaw financial management, budget management, accounting and payroll activities.Presented performance and productivity reports to supervisors. Show less

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  Goji Juicery And Kitchen

  Oct 2022 - Apr 2023

  General Manager

  Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Trained employees on duties, policies and procedures.Supervised employees through planning, assignments and direction. Recruited, trained and empowered employees to achieve key performance indicators.Tracked monthly sales to generate reports for business development planning.Administered employee discipline through verbal and written warnings. Managed inventory levels and conducted corrective action planning to minimize long-term costs.Guided management and supervisory staff to promote smooth operations.Conducted employee evaluations to provide adequate feedback and recognize quality performance. Show less

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  The Boca Raton

  Jan 2023 - Jun 2023

  Food And Beverage Supervisor

  Hybrid position created specifically for me due to my general manager background. I was looking for work in the hotel / hospitality industry with less hours until I could find a more full time salary position within the company or a district manager position locally in south Florida , as I was ready to take on the challenge of running more than 1 store. I was in charge of checking on 3 different outlets which included a fast food style burger and ice cream bar, a gourmet candy store, and a full service pool side restaurant. I would check on all 3 throughout the day acting as an multi- outlet manager Show less

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  Confidential: High Revenue Hotel/ Resort

  Jul 2023 - now

  Assistant Operations Manager

  In charge of 150+ employees including servers, life guards, pool attendents, bartenders and bar backs , food runners and hosts. I work with a range of different departments like public space, facilities, security , cashier cage, customer care, front desk to help the pool operation run smoothly on a day to day basis: I run the general pool floor , lifeguard rotation as well as the cabana rentals on the pool deck. Experience in sales, I generate at least a couple thousand a day in cabana rentals and help generate revenue in the restaurant as well. P&L Justification reports, daily summaries based off of the cabana and restaurant numbers, end of night report including all cuts made for the day, documentation issued, facilities issued I’ve logged for the day. I’m currently in charge of pool deck hygiene and functionality as my main focus for the year of 2024.. In charge of creating a lifeguard and pool attendant rotation on a daily basis and finding a solution to any errors during operation . High volume pool deck that needs constant manager support. Logistics for our monthly pool parties. Hotel customer feedback and department response. Show less