Emmanuelle Roch

Experience

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  Sushi & Cie

  Nov 2016 - Feb 2019

  Food and Beverage Attendant

  The Sushi & cie was a restaurant that served freshly-made sushi. My tasks were: -Take orders from customers.-Wash, peel, and slice food.-Prepare fast food and drinks.-Divide food into portions, assemble, and wrap or place on plates.-Receive paymentsThis is where I discovered my passion for hospitality.

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  Amosphère, complexe hôtelier

  Nov 2017 - Dec 2021

  Front desk agent

  The Amosphère is a 4-star hotel that host families and corporate guests. I worked there more in the summers and holidays. My tasks were: -Keep records of reservations.-Greet guests, record them in the arrivals register, and assign them rooms.-Respond to customer inquiries, inform them about services offered, and handle complaints.-Compile and verify customer accounts.-Check cash statements and supporting documents.-Present bills to guests leaving the hotel and collect the amounts due.-Sell and validate lottery tickets, balance the sales and make deposits.through this experience, I learned how to be more organized and be more responsible. Show less

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  Sheraton Saint-Hyacinthe Hotel

  Sept 2021 - Dec 2021

  Housekeeping supervisor

  The Sheraton Saint-Hyacinthe is a 4-star hotel, that host business people. My tasks were: -Supervise and coordinate the work of housekeeping attendants, cleaners.-Inspect premises or facilities to ensure that cleanliness and safety standards are met.-Recommend the use of additional services (painting, repairs, etc.), as required.-Coordinate activities with other departments.-Execute certain cleaning tasks as required.in this position, I learned a lot about managing a team. Show less

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  Domaine Château-Bromont

  Mar 2022 - May 2022

  Assistant superviseur hébergement
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  Quality Inn

  May 2022 - now

  Superviseure Réception