Shahbaz Talpur

Experience

• 

  HiTech Network ltd

  Jun 2013 - Feb 2014

  NOC Executive

  Job Responsibilities of working as network operation center(NOC) Executive1) Administration of staff.2) Maintaining supplies of office stationary3) Ensuring maintenance of office utilities4) Provide hourly base updates of operations to Huawei & HNL management.5) Maintain daily reports of operations6) Provide support services for Engineering and other technical teams7) Fault handling and escalation (identifying and responding to faults on Mobilink Sites, liaising with 3rd party suppliers, handling escalation through to resolution).8) Coordination with technical teams for the repair and maintenance of Mobilink Sites Show less

• 

  Meet Business Solutions

  Jun 2014 - Sept 2016

  Office Manager

  • Planning, supporting and administering the work of office to achieve the Targets and Goals• Responsible to Manage inventory• Identify, Plan, Supervise and administer the activities of the team and loaders according to the requirement of the office• Control and monitor the office expense and take necessary action to keep then at minimum level• Ensuring safe custody and required maintenance of company assets, stocks and machines.• Ensure 100% execution of order booked by sales team on daily basis.• Invoicing clients and delivering stock with the help of team members.• Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met.• Producing regular reports and statistics on a daily, weekly and monthly basis and their timely report to CEO.• Timely brief and update seniors on issues which may cause any problem. Show less

• 

  MTBC

  Nov 2016 - Nov 2017

  Account Manager Operations

  • Revenue Cycle Management (RCM) of the clients.• Timely and error free medical bills entry and posting of the reimbursement received from insurances• Communication with insurances and clients to manage the revenue cycle.• Manage the accounts of clients (doctors).• Follow up of claims denied by healthcare insurances by taking corrective actions as per denial codes.• Provide signoff and report to immediate supervisor.

• 

  Askari Bank

  Nov 2017 - Nov 2021

  Settlement and Reconciliation Specialist

  Major responsibilities include:• Reconciliation of all claimed transactions conducted on VISA channel, Union Pay International (UPI), PAYPAK with Bank’s ERP system.• Internal settlement of GLs with respect to Vostro a/c.• Maintain all the books related to VISA International. Union Pay International (UPI), PAYPAK, Direct Billers and record incomes & expenses as per accounting standards.• Develop reconciliation system of VISA International. Union Pay International (UPI), PAYPAK and GL balancing thereof.• Purchase of US Dollars on behalf of Askari Bank from the market at competitive rate for the payment of international transactions.• Payments and Settlement of E Commerce and M Commence Transactions.• Reconciliation of all Direct Biller transactions conducted on ADC channel, with Bank’s ERP system.• In case of any discrepancy arising out of Reconciliation, take up the matter with VISA Intl’ Union Pay International (UPI), 1Link and Acquirer bank(s) to ensure balancing of the books.• Troubleshooting customer’s disputes arising out of PoS transactions and International ATMs. • Ensure disputes resolution within TAT as prescribed by the State Bank.• Ensure compliance with Operations policies and procedures• Writing and upgrading SOPs as and when required. • Ensure payment of all Channel transactions including VISA Intl’, UBPS, IBFTs, Cash withdrawals local and international to treasury department for onward payment to SBP.• Ensure balancing of all settlement heads of Channel transactions with zero difference.• Ensure proper booking of settlements received and reconciliation thereof and keeping record of receivables Show less

• 

  TAG (YC S21)

  Dec 2021 - Sept 2022

  Manager Settlement and Reconciliation

  • Supervise complete ADC 1Link & VISA Card Settlement, Reconciliation and other related department work ensuring all activities are performed as per outlined procedure.• Monitoring of all Settlement and ensure that same reconcile with Tag Settlement Accounts in Meezan Bank.• In case of any discrepancy arising out of Reconciliation, take up the matter with VISA Intl’,1 Link Meezan Bank and Acquirer bank(s) to ensure balancing of the books.• Producing regular reports and statistics on a daily, weekly, and monthly basis and their timely report to Higher Management.• Producing monthly operation reconciliation reports and their timely report to Higher Management.• Provide support, direction, investigation and follow up to Dispute Resolution, Utilize and coordinate appropriate resources to assist in bringing timely resolution of Disputes.• Ensure complaints should be resolved within TAT, conduct root analysis on monthly basis to bring the compliant down. • Analyze the complaints of Debit Cards received and supervise Retrieval and Chargeback according to the rules and regulations define by VISA. • Trained team members for optimal resolution of disputes.• Liaison with Internal / External Project teams on Application Support, Impact Analysis, Functional Requirement Documentations, UAT, and Integration Testing• System development initiative to robust the settlement and reconciliation process to improve department efficiency.• Ensure development of proper procedures / SLAs & Vendor Agreements with the concern stake holders covering every operational aspect pertaining to ADC Operations. • Develop and timely update policies and procedures in line with regulatory instructions.• Ensure that processing is in accordance with the laid down process / policies and SBP regulations to avoid any audit exception / observation. Give assistance to the Head of Operations in making responses to internal / external Audit Observations. Show less

• 

  U Microfinance Bank Limited

  Sept 2022 - Dec 2023

  Assistant Manager Settlement and Reconciliation

  • Supervise complete ADC, 1Link & China Union Pay International Card Settlement, Reconciliation and other related department work ensuring all activities are performed as per outlined procedure. • Supervise and guide Dispute Resolution Team for error free and timely processing of dispute cases.• Provide support, direction, investigation and follow up to Dispute Resolution, Utilize and coordinate appropriate resources to assist in bringing timely resolution of Disputes. • Ensure complaints should be resolved within TAT, conduct root analysis on monthly basis to bring the compliant down. • Supervise Retrieval and Chargeback according to the rules and regulations defined by CUP.• Trained team members for optimal Settlement, Reconciliation, and resolution of disputes. • Liaison with Internal / External Project teams on Application Support, Impact Analysis, Functional Requirement Documentations, UAT, and Integration Testing • System development initiative to robust the settlement and reconciliation process to improve department efficiency. • Ensure development of proper procedures / SLAs & Vendor Agreements with the concern stake holders covering every operational aspect pertaining to ADC Operations. • Develop and timely update policies and procedures in line with regulatory instructions. • Ensure that processing is in accordance with the laid down process / policies and SBP regulations to avoid any audit exception / observation. Give assistance to the Head of Operations in making responses to internal / external Audit Observations. • Drive the identification of opportunities for continuous improvement of systems, processes, and practices within the function, considering industry best practices, improvement of business processes, cost reduction and productivity improvement. Show less

• 

  Mobilink Microfinance Bank Ltd

  Dec 2023 - now

  Assistant Manager Bank Reconciliation

  • Lead a team in ensuring accurate daily reconciliations for all financial activities, including: • Correspondent Banks • Merchants • Raast Transactions • Internal Accounts • ATM Transactions • UBP Transactions • Corporate Clients • IBFT Transactions • Core and Branchless Banking accounts• Implemented end-to-end data sharing practices to keep stakeholders informed. Maintained smooth interactions with stakeholders for efficient reconciliations.• Ensured timely processing and reporting of various transactions.• Guided the team in preparing and presenting daily reconciliation reports with appropriate treatment to Relevant stakeholders.• Streamlined processes through identifying deficiencies and implementing effective changes• Identified and implemented process improvements to reduce reconciliation time and costs.• Identified opportunities for process digitization and led the team in implementing the bank's digital agenda.• Automated manual reconciliation tasks wherever feasible, freeing up team resources for higher-value activities and analysis.• Provided training and mentorship to operations staff on new and revised procedures, Ensured the team possessed skills and sound knowledge of GL-based reconciliations, aligning with higher management vision.• Built strong relationships with internal and external stakeholders, fostering collaboration and communication.• Provide support, direction, investigation and follow up to team members for Dispute Resolution, Utilize and coordinate appropriate resources to assist in bringing timely resolution of Disputes. • Ensure complaints should be resolved within TAT, Developed and implemented strategies to minimize customer disputes through proactive approach and error prevention. Show less