Brandon Peters

Experience

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  Best Buy

  Nov 2007 - Oct 2008

  Sales - Personal Computers / Home Office
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  Geek Squad

  Oct 2008 - Jan 2014

  • District Field Service Manager

    Aug 2011 - Jan 2014

  • Audio / Video + IT Installation & Service

    Oct 2008 - Aug 2011
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  Best Buy

  Jan 2014 - Oct 2024

  As the Manager for Custom & Complex Services at Best Buy's Magnolia Design Center and Best Buy Business, I am dedicated to orchestrating and guiding the execution of large-scale audio/video and automation initiatives. My responsibility extends over several regions including Central, South, & West Texas, Kansas, and Missouri.In my role, I am deeply committed to cultivating the professional growth of a talented team of Project Managers, who in turn, lead groups of skilled Custom Installers, Programmers, and Service Technicians. Through effective leadership and support, I empower my team to excel in their respective roles.I work closely with our Sales and Engineering departments during the crucial project design phase, providing critical support and guidance to ensure a seamless and efficient project execution.My role also involves diligent management of Profit & Loss while fostering behaviors that enhance productivity and operational efficiency. I am steadfast in upholding industry-leading quality standards for each project we undertake, ensuring that every detail meets the highest level of precision and excellence.I strongly advocate for adherence to safety standards and local regulations in all our projects, ensuring a safe and compliant work environment for all involved.At the heart of my role is a culture that I am immensely proud to champion - one that celebrates exceptional financial results, prioritizes employee development, and is fervently dedicated to customer satisfaction. As a leader, my goal is to continue fostering this culture, driving our team to new heights of success.This revised description communicates the same responsibilities and achievements but in a slightly more dynamic and engaging way. Please let me know if there are any changes you'd like to make. Show less Serving as a Project Manager at Magnolia Audio Video for over three and a half years, I was instrumental in spearheading custom installation and new store opening projects across the San Antonio area. My role was to harness my project management skills and deep knowledge of the custom installation process to ensure the timely, budget-compliant completion of projects, all the while meeting quality standards and fulfilling customer expectations.As a Project Manager, I held fiscal responsibility for my assigned locations, aiding the District Service Manager in reaching financial targets for the custom installation market. My role was pivotal in devising tools and processes to boost the efficiency of the Custom Installation operation, with a focus on reducing turnaround times, minimizing costs, and enhancing customer satisfaction.In my capacity as Project Manager, I took on a range of duties:I was tasked with determining project scopes, establishing contracts with customers, and allocating installation and subcontractor resources. I monitored project progress, addressed arising issues, upheld quality standards, and managed budgets.Collaborating with the Specialty Sales Manager, I conducted walk-throughs with System Designers for extensive consultation projects and/or consultations involving installation.I worked alongside the System Designer and engineering team to ensure timely completion and submission of all necessary engineering documentation. I coordinated and processed any project change orders.I communicated project progress and changes to both the customer and the company's installation and technical staff, ensuring all parties were kept informed and updated.I was responsible for ensuring the Custom Installation team was adequately trained and certified on Magnolia's standards for custom installation.I conducted regular project meetings with the system design team, installation, and technical staff, fostering collaboration and alignment. Show less During my tenure as General Manager at Magnolia Design Center from January 2014 to January 2016, I was integral in shaping all facets of the customer experience within my designated area. This included managing interactions with Best Buy both inside and outside the store.I engaged customers effectively, leveraging my selling skills to create intricate, connected solutions, all while balancing a high level of service and swift responsiveness. As part of my role, I oversaw the initiation and management of complex, multi-phase projects, ensuring seamless communication and consistent follow-up.One of my key responsibilities was to coach the sales team, instilling a high standard of sales acumen and job competency. I made it a priority to facilitate quality performance and development discussions in line with the company's rhythm.I provided clear direction and communication regarding sales priorities, plans, and goals within my specialty areas. I was accountable for propelling positive outcomes for key sales indicators, supporting the store's revenue, margin, and NOP goals.In my role, I implemented sales business strategies and department-specific plans, in accordance with the directives of the General Manager and the company's priorities. I ensured that schedules were meticulously managed, guaranteeing adequate coverage for in-store commission and hourly sales team, outside sales and networking time, and inventory control/sales support.I took ownership of various operational aspects such as merchandising, inventory management, services, and more. In collaboration with the store management team, I ensured that my specialty area met rigorous standards and aligned with the company's growth and brand expectations.I was vigilant in monitoring sales results and progress against sales priorities, providing real-time course corrections as needed. This involved tracking performance on a monthly, weekly, daily, and real-time basis to ensure continual alignment. Show less

  • Custom & Complex Services Manager @ Best Buy - Magnolia Design Center - Best Buy Business

    Jul 2019 - Oct 2024

  • Custom & Complex Project Manager

    Jan 2016 - Jul 2019

  • General Manager

    Jan 2014 - Jan 2016
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  Best Buy Business

  Oct 2024 - now

  Sr. Manager of Business Services Project Management