Trushal Umrania PMP

Experience

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  Worldspan

  Jan 2000 - Aug 2003

  Technical Support

  • Provided second / third level support to Worldspan customers• Analysed problems using diagnostic tools to identify issues and recommend corrective actions• Installation of Worldspan systems equipment and printers at customer sites and trade shows• New hire and Customer technical training• Liaised with International Technology partners for the resolution of customer issues (I.E SITA, Global Serve etc) and provide support to outsourced vendor engineers• Produced, implemented and reengineered Technical processes, procedures, fixes and support documentation in line with company standards Show less

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  Worldspan by Travelport

  Aug 2003 - Jul 2007

  Project Manager, Vendor Operations

  - Progressed from Technical role to Project management activities for EMEAA on Vendor activities, performance metrics and service issues.- Defined, planned and implemented key projects within Global Vendor Support group in line with corporate strategies/goals. Ensuring conformance to standards and methodologies. Interpreted, analyzed and was responsible for project tracking and reporting.Key Accomplishment: Assisted the Global Vendor Director and Global Vendor Manager in preparation, project management and implementation of all Operational RFP’s. During a RFP process with one of the key vendor (Global Serve) I assisted in the negotiation and implementation of a new SLA agreement Show less

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  APL

  Oct 2007 - Jul 2009

  HelpDesk Manager

  Main Duties and Responsibilities- Responsible for managing the day-to-day operations of the department while delivering inspirational leadership and training to a team of 10 employees.- Recruited, trained, developed, and mentored a high performance- Developed, implemented and refined processes, procedures and business policies to improve customer service, client relationships, internal business processes, and best business practices, resulting in a 30% efficiency gain.

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  Agrium

  Dec 2009 - Oct 2010

  Project Manager

  Worked on multiple projects simultaneously, ranging from Business to Technical projects. Key initiatives were: Migration of EMEA offices to the Agrium environment, upgrade of Office 2007, Internet Explorer 8, and Data Centre Consolidations. All projects were completed on schedule and budget with minimal disruption to the business.Key Accomplishment: Building out of new headquarters for America (approx 1000 users) and managing IT related activities from cabling to raiser rooms to moving of workstations to printers. Show less

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  Long View Systems

  Dec 2009 - Aug 2011

  Project Manager

  Project Managing various IT projects for clients

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  TransCanada

  Nov 2010 - Aug 2011

  Project Manager

  Worked on the Server and Network Lifecycle Program.(Budget of the Program was $3.9 million).Worked on the Project statement through to Project execution. The main objective of the project was to lifecycle end of life assets. Server Lifecycle Key Achievment: TransCanada was in the process of changing data centers and a high level objective was to lifecyle assets in the old data center to virtual machines prior to the data center cut over. This was achieved one month ahead of schedule which greatly assisted the data center migration.Key Achievment for Network Lifecycle: Forecasting of resources and budget over a six month period with only $1000 variance. Show less

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  Shaw Communications

  Aug 2011 - Apr 2016

  Enterprise Project Manager

  Responsible for planning, developing, and delivering a diverse array of core business and technical projects that align to the overall strategic goals of the organization.- Spearheaded the implementation of multiple high-value, mission critical projects from conception to production, while managing budgets, and reporting requirements.- Multiple Cloud initiatives:o Software as a Service: Electronic Board Books for Board Members and Senior Leadership o Platform as a Service: MicroStrategy Enterprise Reportingo Business driven, technology project with cross-functional teams, delivered as Call recording cloud solution (PaaS) for the Consumer division (approx. 6000 users) - Managed multiple security initiatives: Championed the Identity Access Management Program within Shaw: Aligned how the business manages electronic entities and identities with back end processes to meet security and compliancy requirements.- Managed the Shaw Business and Technical deliverables with ViaWest for the new Shaw Data Centre. - Multiple CTRC Regulatory Projects: - Managed the delivery of a technically complex project: Major upgrade of the Cisco Unified Contact Center suite for both Corporate and Call Center clusters. - Multiple Software / Web / Application development projects- Active Directory Evolution Project which was classified as operational efficiency. Show less

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  CGI

  Jan 2017 - Mar 2018

  Senior Project Management Consultant

  Providing added value to Clients in a consultancy environment. Worked on Disaster Recovery, Infrastructure and Network (iWAN) projects

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  AESO

  Mar 2018 - now

  Project Manager

  Working on the Market Transition Program