Dickson Wu

Dickson Wu

IT Technician

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location of Dickson WuHampton Park, Victoria, Australia

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  • Timeline

  • About me

    Account Manager at Synnex Australia

  • Education

    • Box Hill Institute

      2007 - 2008
      Information Technology
  • Experience

    • Emmaus College

      Jan 2008 - Jun 2008
      IT Technician

      Worked Part Time during Study and assist with Day to Day operation with both Students and Faculty Staff. Assisted with Training Staff on usage of both Software and Hardware.Worked with Citrix Rollouts.

    • Another Computer Store

      Jul 2008 - Nov 2011
      IT Technician

      Worked both Internally and onsite, dealing with day to day issues with both Personal and Business machines. Replacing of hardware, Software re-installations and Virus removals.Assisted with Server/Desktop replacements.

    • Lifebroker

      Nov 2011 - Feb 2012
      IT Helpdesk

      Assisted with Day to Day issues. Software/Hardware Issues as well providing training to staff members to allow better software usage.

    • Scorptec Computers

      Feb 2012 - Aug 2012
      Retail/Internet Sales Executive

      Assisted with customer queries and assisted with In-store and online orders.

    • PC Case Gear

      Aug 2012 - Mar 2016

      Assisted customers with organising Warranties on Faulty products Worked with a Team to ensure that stock was ordered and received in a timely manner for customers and internal usage. Managed Team members to ensure that customer warranties were processed in a timely manner and resolutions were provided to the customer in a reasonable time frame. Assisted with processing customer warranties and communicated with customer troubleshooting.

      • Warranty Administrator

        Nov 2015 - Mar 2016
      • Purchasing

        Mar 2015 - Nov 2015
      • Warranty Team Leader

        Jan 2014 - Mar 2015
      • Warranty Coordinator

        Aug 2012 - Jan 2014
    • DNS Technology

      Apr 2016 - Mar 2017
      Application Support

      Assisted customers with the workings of iBodyshop Web Application and migration from older Bodyshop packages.

    • Synnex Australia

      Mar 2017 - Jan 2025
      • Business Development Representative

        Sept 2021 - Jan 2025
      • Account Manager

        Mar 2017 - Sept 2021
  • Licenses & Certifications