Dickson Wu

Experience

• 

  Emmaus College

  Jan 2008 - Jun 2008

  IT Technician

  Worked Part Time during Study and assist with Day to Day operation with both Students and Faculty Staff. Assisted with Training Staff on usage of both Software and Hardware.Worked with Citrix Rollouts.

• 

  Another Computer Store

  Jul 2008 - Nov 2011

  IT Technician

  Worked both Internally and onsite, dealing with day to day issues with both Personal and Business machines. Replacing of hardware, Software re-installations and Virus removals.Assisted with Server/Desktop replacements.

• 

  Lifebroker

  Nov 2011 - Feb 2012

  IT Helpdesk

  Assisted with Day to Day issues. Software/Hardware Issues as well providing training to staff members to allow better software usage.

• 

  Scorptec Computers

  Feb 2012 - Aug 2012

  Retail/Internet Sales Executive

  Assisted with customer queries and assisted with In-store and online orders.

• 

  PC Case Gear

  Aug 2012 - Mar 2016

  Assisted customers with organising Warranties on Faulty products Worked with a Team to ensure that stock was ordered and received in a timely manner for customers and internal usage. Managed Team members to ensure that customer warranties were processed in a timely manner and resolutions were provided to the customer in a reasonable time frame. Assisted with processing customer warranties and communicated with customer troubleshooting.

  • Warranty Administrator

    Nov 2015 - Mar 2016

  • Purchasing

    Mar 2015 - Nov 2015

  • Warranty Team Leader

    Jan 2014 - Mar 2015

  • Warranty Coordinator

    Aug 2012 - Jan 2014
• 

  DNS Technology

  Apr 2016 - Mar 2017

  Application Support

  Assisted customers with the workings of iBodyshop Web Application and migration from older Bodyshop packages.

• 

  Synnex Australia

  Mar 2017 - Jan 2025

  • Business Development Representative

    Sept 2021 - Jan 2025

  • Account Manager

    Mar 2017 - Sept 2021