Modesto Garrido

Experience

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  Ericsson

  Dec 1987 - Dec 2002

  ▶Worked in quality assurance, audits, process improvements and methods in PROPs model of Project Management (PMBok aligned); leading transition from waterfall methods to Agile methods, into international projects and teams. ▶Member of the international process and methods group In Ericsson, for definition, management, auditing, process improvement and deployment in the organization. Part of the team that lead the company to achieve level 3 CMM in Ericsson Spain.▶Worked in Process improvement programs defining PM process.▶Worked 30% as project manager and process engineer in projects.▶SQA and Review and Inspection. ▶Worked as project manager in planning, supervision, followup, quality assurance, coordination into international projects in the design, test and integration project phases.▶Did tools & methods training and support in projects. ▶Worked in design, test, fault handling, documentation. Used real time programming languajes for telecom equipments. ▶Worked as designer in communications protocols ISO levels 2 for 3 for the Ericsson communications exchanges in mobile and fix networks, developing in 2G 3G GSM GPRS WCDMA TCP/IP.▶Trainer in programming languajes, methods, designs tools for new sw designers in the company.

  • Senior Process Engineer

    Jan 2000 - Dec 2002

  • Process Engineer and Project Manager

    Jan 1994 - Dec 1999

  • Project Manager

    Jan 1992 - Dec 1993

  • Software Designer

    Dec 1987 - Dec 1992
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  Greenlight Project Management

  Jan 2003 - Jun 2003

  Process Engineer and Project Manager

  SW project manager, methods&tools, desing, configuration management.

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  Bang & Olufsen

  Jul 2003 - Jun 2015

  ▶Consultant for the Bang& Olufsen shop network, Integration of Domotics, Infocom, AudioVideo Systems in residencial properties. Business Development, Management, Follow-up, Support.Training, quality, objectives, service, problem handling.▶Member of the international B&O specialist team for av integration in big projects.▶Responsible of technical development on shops and service centers in France, Spain and Portugal▶Technical training in shops, service center and end customers.▶Quality, security, improvement projects (CSI, NFF, etc).▶Technnical support for complex instalations, trade shows, product presentations, helpdest to present solutions to customers. Fault handling. B&O technical expert for Spain, France and Portugal Show less ▶Worked halftime as trainer and other half as helpdesk.▶Did technical support in audiovisual equipment (TV, speakers, HIFI, projectors, sources), networks, installations, fault finding, sw and quality updates, good practices.▶Helpdesk, fault investigation and reporting, claim handling, CRM tools, optimization of shops and service centers improving customer satisfaction and quality of service. Quality assurance and product improvement projects.▶Technical translator, and close contact with rest of offices of the company and the main office to coordinate product launches, faults and claims, product management. Area responsible in third party product integration with B&O products in domotics, technical solutions and technical requirements. Show less

  • Retail Technical Consultant

    Jul 2013 - Jun 2015

  • International Technical Trainer

    Jan 2010 - Jun 2013

  • Trainer and Helpdesk Engineer Consumer Electronics

    Jun 2004 - Dec 2009

  • Technical Trainer

    Jul 2003 - May 2004
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  Bang Olufsen Lille

  Jul 2015 - Feb 2018

  Technical Manager

  ▶Projects integrating audio video domotics and networks. ▶Control of led screens, projectors, bluray, tv/cable/fiber stb, elevators, screens, cameras, alarms, voice control. ▶Technical manager, training and mentoring of sales and technical staff; improving customer satisfaction and quality and technical level of the installations. ▶AV service. Customer helpdesk. Warehouse and service center management.▶Part time salesman, in shop and customer home.

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  Dantec

  Mar 2018 - Sept 2018

  Domotics Expert
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  Grupo Global TV ( España )

  Oct 2018 - now

  Technical and comercial engineer