Hanan Shahab

Experience

• 

  PT. Strategi Inisiatif Media

  Sept 2015 - Dec 2015

  Graphic Design Internship

  Create an animated banner website and design

• 

  HappyFresh

  Sept 2018 - Mar 2019

  Personal Shopper

  - Greets customers in a friendly manner- Process orders on behalf of customers either through live chat, or telephone calls which involve discussing what the client is looking for as well as any specific features they need the items to have- Accurately selects groceries ordered online by customers- Selects highest quality produce, meat, and other fresh products- Performed accurate annual inventory evaluation

• 

  Home Credit Indonesia

  Jul 2019 - Oct 2019

  Desk Collection Agent

  - Reaching out overdue customer through phonecalls- Calling customers before due date as a payment reminder- Helping customers on payment success- Update account status records and collection efforts- Investigate historical data for each debt

• 

  Madani Tour

  Oct 2019 - Oct 2020

  Digital Marketing

  - Regularly post and schedule content on Madani Tour's social media feeds- Identify key social influencers whom we can engage with- Work with the Design Team and others within our communications, manager product and programs teams to ensure that all content on our social media feeds aligns with specific project strategie- Input Madani product's to Apps and set the product images, keywords or a specific location - Promote company’s product and services in the digital space.- Build social media marketing strategy and execute it through competitive and audience research.- Write for web pages, social media, slogans, and video script. عرض أقل

• 

  GoTo Group

  Nov 2020 - Jun 2023

  • Handle day-to-day shopper operations• Deactivate and reactivate store• Create and revoke shopper account• Create, adjust and recap shopper schedule• Coordinating with vendors to helps keep an organization running smoothly by handling all administrative tasks - Process orders according to the SOP (Starting from receiving orders, picking up goods, transactions, handing over to the driver)- Communicate with customers during order processing - Escalation of problems to each PIC- Responsible for building a healthy and productive relationship between merchant and buyer- Support the customer with making an exchange or replacing the product with something more suitable

  • Content Management Specialist

    Aug 2022 - Jun 2023

  • Shopper Operations

    Jul 2021 - Aug 2022

  • Project Shopper Go Mart

    Nov 2020 - Jul 2021
• 

  Flyadeal

  Oct 2023 - now

  Cabin Crew