John Figurski

Experience

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  Wally Edgar Chevrolet - Buick

  Aug 1995 - Oct 1997

  SERVICE DIRECTOR

  Directly responsible for all Service, Parts and Body Shop departments operations.Supervised over 25 personnel, including all assistant managers.Interfaced with cross-departmental, lateral and senior-level managers to create, implement and achieve operational budgets.Managed all warranty administration, customer service and HAZMAT operations.Utilized ADP Systems software to fulfill administrative duties.

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  Bhj Associates & Professional Packaging Services

  Oct 1997 - Jul 2008

  ACCOUNT MANAGER- Automotive Division

  Account /Production Manager Automotive Division Designed, developed and implemented a CSI program sold exclusive to automotive and motorcycle dealerships. Assisted Automotive Dealerships with their forms management programs.Full-scale operations management responsibility for print shop catering to commercial and industrial accounts, as well as private, individual customers.Monitored and managed all phases of job estimating, multi-creative services, pre-press operations, and all associated sales functions through close of sale. Utilized Excel, Word, Adobe Express and Quark express to fulfill orders.Created, implemented and coordinated all web-site promotional, scope of services and pricing data to achieve maximum capture of market share.Hired, trained, scheduled, supervised, and supported six-member staff. Show less

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  Vehicle City Harley Davidson

  Jun 2009 - Jul 2011

  SERVICE MANAGER

  • Accountable for full range of service operations, effectively managing repair estimates, warranty administration and HAZMAT operations while ensuring fast and friendly customer service. • Staffed, trained and developed 9-person team promoting continuous improvement. Streamlined repair process for insurance companies through successful implementation of direct repair services program. • Increased sales of Parts & Service repairs by over 18% • Increased Insurance repairs parts & labor sales from a 3-year average of $132,580.00 to $252,655.00 • Estimated parts and labor quotes for insurance companies for damaged motorcycles.• Created estimates for customers for modifications to engines and accessories for their motorcycles. Show less

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  Moran Chevrolet South

  Jul 2011 - Dec 2012

  Service Advisor/ Quick Lube Service Advisor

  Service Advisor handling customers concerns in getting the auto's repaired.Directed 4 Quick lube and Maintenance Technicians.Dispatched average of 70-100 oil changes per day.

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  Moran Chevrolet North Fort Gratiot

  Dec 2012 - Mar 2013

  Assistant Service Manager

  Assistant to the Service Manager. Responsible for quality control for service repairs.Duties include assigning and dispatching work to Service TechniciansScheduling work and supervising the work flow process.Responsible for shop efficiency and profitability

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  Colman Wolf Supply Co.

  Jul 2013 - Jan 2014

  Account Professional

  Responsible for cold calling prospective customers and assessing their needs for janitorial suppliesProvided both hard and soft costs saving solutions through proper products, placement and equipmentWorked with manufacturer representatives and clients to maximize cost savingsResponsible for product purchasing and warehouse inventory controlsImplemented new systems on inventory management using better inventory controls and ordering processes Decreased back orders on customer orders by 6% Show less

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  A&S RV Center

  Jul 2014 - Dec 2015

  Parts Manager

  • Designed and implemented a parts inventory system and online catalog.• Increased parts average gross margin from 29% to 34%• Responsible for sales and ordering of parts for service & store.• Responsible for maintaining parts inventory of $250,000.00.• Decreased overall department expenses by 38%• Assisted technicians with parts identification of hydraulic systems and electrical components.• Assisted both technicians and customers with Solar, GPS Navigation and Satellite Television Systems. Show less

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  Vyletel Buick GMC

  Jan 2016 - Oct 2021

  Service Department Dispatcher

  • Responsible for dispatching of service repairs in a timely order to maximize stall efficiency.• Oversee daily a 23-person, 22 bay service department with yearly labor sales over $2,600,000.00.• Increased Gross Profit Margin for Labor sales from 67.2% to 74.3% • Effectively servicing and supporting 4 additional departments with Service repair needs.• Assisting Service Manager and Fixed operations Director with proper repair order documentation.• Assisted Technicians with GM Labor Time Guide and Service repair Bulletins (SI)• Responsible for coordinating New Vehicle Accessories (LPO’s) on Dealership Vehicle Inventory• Responsible for completion of Manufactures recalls of Inventory Vehicles.• Increased overall recall completion rate to 6% over GM Dealer Standards• Maintained 58 vehicle loaner car fleet.• Maintain OSHA compliance for an Automotive Facility.• Collect Technician production & sales data for Fixed Operations Director• Work with the GR8 Electrical Diagnostic Machine testing batteries and charging systems.• Responsible for getting the Dealer installed accessories (LPO’s) pulled and assigned to the vehicles.• Assist technicians with vehicle road testing, verifying customer concerns, performing bulletin searches and field actions.• Identify vehicles with recalls or stop sales for General Motors and have repairs performed.• Assist technicians with labor times and add times needed in accordance with the GM Labor Time Guide for repairs performed. Show less

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  Talascend - Where Opportunities Await.

  Sept 2021 - Mar 2022

  Electrical Service Release Engineer
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  General Motors

  Mar 2022 - now

  Service Release Engineer