Barry Reddin

Experience

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  Nestlé Nespresso

  Jan 2009 - Jan 2010

  Client Information and Feedback Specialist

  Performed client service activities including client calls, transaction processing, inquiry response/ research, account maintenance and analysing customer questions, requests and problems as well as identifying suspect transactions and notifying related parties to fraudulent activity on accounts.

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  Louis Vuitton

  Jan 2010 - Jan 2012

  Customer Service Specialist & VIP Account Manager

  Validating orders and dealing with escalated queries regarding possible fraud, proactively monitor and review electronic accounts and transaction data for suspicious activity using Ogone and Retail Decision security systems and update colleagues regarding company’s current risk.

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  PJ Carroll & Company (British American Tobacco)

  Jan 2012 - Jan 2013

  Trade Marketing Account Manager

  Conducted transaction processing, inquiry response and research as well as provided regulatory information, scheduled appointments for trade marketing representatives and worked to increase sales of new and existing brands.

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  Omya

  Jan 2013 - Jan 2014

  Customer Service Specialist Building Materials UK

  Key internal focal point for UK dedicated customer portfolio managing orders, pricing requests, client stock levels and scheduling.

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  Allianz Worldwide Care

  Jan 2014 - Jan 2016

  Claims Officer

  Adjudicate and process claims within the agreed company SLA to achieve its loss ratio target as well as identifying duplicate payments, possible non-disclosure and fraudulent claims.

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  Accenture

  Jan 2017 - Jan 2019

  Drive and guide international team towards meeting efficiency, productivity, and consistency targets. Regularly assess analyst performance against KPIs and conduct career development planning to support personal and career growth. Proactively escalate issues to management and ensure team schedules, attendance and leave requests are managed effectively. Enforce operational standards and security policies, identify workflow improvements, and foster a culture of innovation. Conduct team meetings and create a positive work environment. Act as the primary HR point of contact for escalations and clarifications, and address non-performing metrics through root cause analysis and action planning. Conduct regular sessions to gather insights and innovative ideas, manage administrative tasks and oversee SMEs' responsibilities. Show less Perform role as expert for Risk products covering AML and KYC policies, procedures and tools. Oversee daily quality review checks on outgoing work and identify ways to improve team quality & efficiency as well as working closely with client as project driver to create, implement and scale global standardized processes and Quality Audit processes within our operations platform across multiple workflows and locations.Create and implement end-to-end Quality Audit processes across multiple products and workflows. Show less

  • Media Integrity Service Delivery Team Lead

    Jan 2018 - Jan 2019

  • RISK Subject Matter Expert (SME) & Quality Analyst

    Jan 2017 - Jan 2018
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  Facebook

  Jan 2019 - Jan 2020

  Early Response Escalations Specialist, Risk & Response

  Interpret and enforce Facebook/Instagram Community Standards and policies, remain up-to-date on key workflow changes, operational guidelines, policy updates and Community Standards, partner with cross-functional teams to improve Community Standards enforcement, quality, reporting and tools, quantify parameters and establish processes for data driven insights and workflow changes, respond to escalated user/partner inquiries with high quality, accuracy and speed.

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  LinkedIn

  Nov 2020 - now

  Lead a diverse international team locally, overseeing day-to-day operations while serving as the regional Point of Contact (POC) for Election Integrity and Hot Button Topics. Strategize and implement innovative processes and tools to maximize operational efficiencies and drive impactful innovations on a global scale. Foster a collaborative environment, ensuring the team's adherence to moderation guidelines, and providing guidance on sensitive topics as well as playing a pivotal role in shaping the team's direction, staying abreast of emerging trends, and continuously improving content moderation practices to maintain a safe and inclusive online environment. Show less

  • Manager 2, Trust Review Operations - Site Enforcement

    Sept 2022 - now

  • Manager, Trust & Safety Abuse & Content Enforcement

    Nov 2020 - Sept 2022
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  Oh Brother

  Mar 2022 - now

  Founder & Producer