Kim Nguyen

Experience

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  The University of Texas at Austin

  Sept 2014 - Jan 2015

  Recording Intern at the Butler School of Music

  • Live production work for musicians ranging from soloist to large ensembles• Live recording of both audio and video in control rooms• Work in all four of the music school’s venues and control rooms • Streamed content on school’s website

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  Cedar Park Center

  Mar 2015 - Apr 2017

  Audio Engineer

  Handled audio and lighting work for Texas Stars AHL hockey team as well as camera and audio work for NBA D-league Austin Spurs team. Operated the stadium's LS9 32-channel board, Presonus 16.4.2 ai, BSS networked audio system, Crestron house lighting system, LED stadium ring and center hang.

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  Big House Sound, Inc.

  Jun 2015 - Apr 2017

  Inventory Manager

  Improved overall execution and successful management of inventory, labor and logistics. Integration and development of inventory software to track gear usage and loss. Analyze and report on quarterly and annual sales to maintain profitability. Served as the liaison between the sales and operations teams to ensure the achievement of mutual standards and goals.Managed logistics for large festivals including SXSW, The X Games, F1 and Austin City Limits.Worked on the production of hundreds of major concerts at all of Austin's top venues including Stubb's, Moody Theatre, Moody's 3Ten Club, Paramount Theatre, Circuits of the Americas, Frank Erwin Center, Emo's, etc. Show less

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  Encore

  Apr 2017 - Sept 2021

  Operations Manager

  Grow overall audiovisual revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service for clients including Public Radio Program Directors Association, Gap Inc. and Apple. Hands-on supervision of floor operations to achieve service excellence, staff leadership, performance management and development. Actualized financial goals through effective workforce and inventory cost control. Headed training efforts on company's technician certification for skillset standardization. Show less

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  Astreya

  Oct 2021 - now

  Sr. Service Delivery Manager, Global AV and Events

  New global contract implementation Service infrastructure creation/operationSpecialized technical team building and developmentWorkflows and SOPs creation Data and metrics delivery