Joylon Madtha

Experience

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  Hewlett Packard Enterprise

  Jan 2020 - Jun 2020

  Web Developer Intern

  • Oversaw web platform testing, troubleshooting and user sampling prior to live deployment.• Designed, developed and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.• Determined coding requirements for site creation, including e-commerce capability, security and specialized scripts.• Pulled from PHP, SQL, JavaScript and other back-end library knowledge to bolster programming resources.• Provided ongoing efficiency and security maintenance and patching on website interface to maintain viability after launch.• Implemented website maintenance, content management, update and security resource tutorials to assist end-user training.• Participated in pre-project analysis and technical assessments to ensure creation of user-friendly interface.• Worked in a team and learned different possibilities and created a good user-interface for the company. Show less

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  BYJU'S

  Oct 2020 - May 2022

  Senior Customer Success Specialist

  • Ability to provide support and stability to customers after product purchase to ensure smooth flow of business.• Introduced BYJU's to each and every student and parents to ensure growth in their career and towards development in their studies.• Collaborating and strategizing with the business and engineering teams.• Conducting thorough market research, which may include taking surveys, doing pilots, sending emails and making calls, and even attending new product launches of our company.• Developing and sustaining solid relationships with customers that bring in the most income for the company using Key Account Management.• Worked with product marketing and creative teams to nurture leads, onboard new customers, and drive engagement, and retention.• Helped every customer understand the beneficial factor of BYJU's and ensured promised impact and growth towards their studies and knowledge by using BYJU's.• Interaction with every student providing the required mentor support and co-operation with every issue or problems, to maintain every customer happiness and at the same time, the product value.• Implemented better and comprehensive ideas to thereby help in better selling and marketing of the product among different customers.• Developing a thorough understanding and profiling of the customer’s, they’re needs & requirements and preparing customized solutions.• Converted every feedback given by the customer into positive ideas to increase sales flow of the BYJU's products in a long term.• Customized customer experiences to build brand loyalty and to provide Quality Assurance. Show less

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  The Aquila School

  Aug 2022 - now

  Information Technology Officer

  • Maintaining a school's ICT infrastructure efficiently and effectively to support learning and daily operations – for over 1300+ students and 200+ teachers and staff by leveraging the school’s Management Information System (Engage, ActiveInspire, Education City, Google Classroom, Classroom Cloud, and MathsWatch)• Working with the school's networks, hardware, and software, and providing coverage in all classrooms and work areas through the usage of Cisco Access points and Data Ports• Monitoring the school's IT security and firewall, as well as setting up ICT systems and passwords• Maintenance of virtual services and environments for hosting network servers and operating systems to reduce hardware and operating costs and improve maintenance tasks, performance, and troubleshooting • Research and test modern technologies that could support the school's improvement, ensuring the systems in place are fit for purpose and offer the school the best value possible.• Contributing to the definition of ICT usage policies – at the school, including email policy, internet policy, and acceptable use of ICT policy.• Keep up to date with all students, staff, and teachers’ credentials and access using the Microsoft Endpoint Manager tool and Google Admin console.• Ensure the school's data backups, recovery procedures, protocols, and policies are maintained.• Collaborate with other IT Team members and secondary and primary leaders on groups and projects for the school.• Utilizing SureMDM and Microsoft Intune to deploy applications and software across different devices, such as iPads, Mac desktops, Chromebooks, and Windows PCs.• By working closely with my supervisor and International School's Partnership, established a new and improved firewall - called SmoothWall, as well as various web filters at the school to ensure that students have access to the internet safely.• Endpoint installation and Configuration of Malware and Virus protection software such as CrowdStrike. Show less