Eleanore T.

Experience

• 

  Macy's

  Jun 2012 - Aug 2012

  Store Management Intern

  • Networked with upper management and department associates to enhance my knowledge of the retail industry • Learned different corporate strategies including, MAGIC selling, Pact Coaching, and Scorecard Evaluation • Proved to be an asset for the store, contributing to the MyMacy’s initiative of localization • Analyzed sales and vendor reports to track successful and unsuccessful areas of business to ensure proper management focus • Participated in an intern project, increasing the quantity and quality of Macy’s inefficient Customer Request Logs Show less

• 

  Macy's

  Dec 2012 - May 2013

  Macy’s By Appointment Trainee

  • Personal shopping for individual and corporate customers • Handling accounts of corporate sales and services, with purchases of gift cards/merchandise for employee recognition, customer incentives, and holiday gift giving • Community outreach to local establishments about services offered to increase awareness and clientele list

• 

  Macy's

  Jul 2013 - Jun 2014

  • Coached and developed 18 sales associates and 8 support associates to improve MAGIC Selling on a $6 million floor • Formulated and executed daily rod reduction plan to minimize the number of rods to strategically deliver more merchandise to the sales floor • Empowerment Manager-In-Charge: Magic Advisor Board, Daily Empowerment Walk, Presentation to District leaders • Friends & Family Manager-In-Charge: Distribution of event invites to local businesses and surrounding community• GoRed Charity Campaign Manager-In-Charge: Increased store's engagement by encouraging 50% of the stores’ associates to wear red in support of the cause Show less • Ensure proper staffing by scheduling the appropriate team to drive sales daily, especially on key event days for a $5 million center core business• Develop talent by coaching associates weekly to ensure expectations are met by communicating to them about their performances based on associate scorecards and observed behaviors• Actively supervise on the sales floor by giving fast feedback, recognizing and redirecting associate behaviors• Assume the store manager’s position on a weekly basis, actively leading other sales managers to drive sales through MAGIC Selling- Macy’s method of providing the best customer service Show less • Sales manager trainee within a $30 million cosmetics department • Managed the Lancome and Christian Dior counters, both totaling over $4 million in annual sales• Coached Counter Managers in successfully increasing teams’ performance in MyClient results, adding potential sales of $72,000 for the Lancome counter and $15,000 for the Dior counter• Coordinated Macy’s Shop For A Cause charity event, recruiting 7 local businesses to participate, to create in-store excitement and to promote the store’s engagement in the local community, abiding by the company’s localization strategy (Featured in local newspaper) Show less

  • RTW Sales Manager

    Feb 2014 - Jun 2014

  • Handbags Sales Manager

    Sept 2013 - Feb 2014

  • Executive Development Program

    Jul 2013 - Sept 2013
• 

  UNIQLO

  Jul 2014 - Dec 2015

  • Managing Sales & Profit: Ensuring all operational aspects of the store are executed to create a store that generates revenue based on Uniqlo standards. Prioritizing customer service within stores to create positive brand awareness and retain customer loyalty. • Managing People: Creating a motivational environment for all staff members and encouraging the growth and development of any level of individuals on the team. Retain high potential employees with the proper Uniqlo mindset to reduce high turnover rate by always involving staff members in any company development. • Managing Product: From the sales floor to the stockroom to the Sales and Stock Planning process, each product is analyzed based on visual appearance and selling potential. Utilizing sales data and reports generated weekly, a conclusion is deduced to either allocate more or further reduce inventory. Monitoring the sales ratios of top selling items, top selling seasons, and top selling divisions to further drive sales within the store and increase revenue and profit. Show less • Sales & Profit: Achieving and maintaining sales and profit through the creation of layout maps and allocation of core products and new products on a weekly basis; managing staff costs, administrative costs, operational costs, and controlling inventory to ensure a profitable store• Staff Development: Track development of supervisors, advanced associates, and customer service advisors to ensure growth and promote internal candidates to respective levels• Customer Service: Training staff at all levels to put a priority on customer service by utilizing customer comment cards and customer service tracker on a daily basis Show less

  • Store Manager

    Apr 2015 - Dec 2015

  • Assistant Store Manager

    Jan 2015 - Apr 2015

  • Uniqlo Manager Candidate

    Jul 2014 - Jan 2015
• 

  DFS Group Limited

  Dec 2015 - Aug 2020

  • Utilized talent development and strategic planning skills to develop sales team members, delivering personalized services and exclusive experiences. • Collaborated with Human Resource Business Partner (HRBP) on Talent Management strategies, employing talent planning and succession skills. • Leveraged training and certification expertise to upskill beauty ambassadors. • Applied instructional skills for product training and refined onboarding processes.• Managed 240+ employees with direct reports of 90 head counts and led a high-functioning group of 10 team leads and counter managers• Ensured all beauty advisors are adhered to core service values to deliver personalized services to deliver curated offerings and exclusive experiences• Planned and organized renovation plans to phase through changeouts of 39 beauty brand counters Show less • Utilized talent development and strategic planning skills to develop sales team members, delivering personalized services and exclusive experiences. • Collaborated with Human Resource Business Partner (HRBP) on Talent Management strategies, employing talent planning and succession skills. • Leveraged training and certification expertise to upskill associates. • Applied instructional skills for product training and refined onboarding processes.• Managing the operations of a combined $60M total duty free business in JFK Terminal 4, focusing on the consumables and WJA business totaling to $27M• Amongst the 9 locations within the terminal, there are 190+ employees with directs reports of 3 sales team leads, 6 brand ambassadors, and 43 sales associates • Aligning top level customer service with company promise and beliefs to drive sales ensuring KPIs are met via collaborations amongst corporate and operational teams• Manage a high energy sales floor team to lead, inspire, and coach team members to reach maximum productivity and customer service in the dynamic and fast paced environment Show less

  • Product & People Manager, Cosmetics & Fragrances

    May 2018 - Aug 2020

  • Product & People Manager, Consumables & WJA

    Dec 2015 - May 2018
• 

  PVH Corp.

  May 2022 - now

  • Led the design, development, and delivery of organization-wide learning and development programs.

  • Senior Manager, Global Learning & Development

    Sept 2024 - now

  • Manager, Global Learning & Development

    May 2022 - Sept 2024